BigFix Inventory vs. ServiceNow

There are many groups which have implemented integrations between BigFix and Service Now so that data can be shared between them.

BigFix can give you information about the actual state of computers. Unless Service Now has some sort of agent, then it would need to get that info from something like BigFix otherwise Service Now would have the intended Inventory state, but not the actual state, which is rarely the same.

Related:

Presentation: BigFix_ServiceNow_UCSF.pdf (697.3 KB)

CC: @JasonWalker @atlauren @mkearns @Aram

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