Console not accepting actions

Hi All,

We have been experiencing a very strange issue where IEM console doesnt last long responsive and doesnt accept any actions. Please find the below screen shot. Entire infra is down and impact is huge. Any quick help is highly appreciated.

Also error in Relay.log on master server " Failed to send resend report notification: HTTP Error 28: Timeout was reached: Connection timed out after 10000 milliseconds"

Note: Have raised a PMR with no solution yet.

You’ve tried restarting the Root Server services, right?

Restart root server service and SQL/db service

Check the server’s log files as well, under “BigFix Enterprise\BES Server”. Look for besrelay.log, logfile.txt, or server_audit.log.

I got myself in a similar situation a couple of months ago. Either by deleting an Operator that still had a Role assigned, or by killing my Console during a user delete that appeared to be hung, I ended up with unsigned data in the BFEnterprise database. The fix was to run 'besadmin /resignsecuritydata" to re-sign the data. If this is the case for you, one of those logs will have indications of unsigned data.

Another thing to try is to manually clear the Console Cache data.

You need to change the timeout on both the root server and the systems running the console.

See this technote:

Content to resolve this: