@AlanM Thanks. I was able to resolve this with HCL Support with your help.
@aginestr This is the key. I had that client setting in the registry but it still wasn’t working. The trick was to make sure that the password was in clear text prior to creating the master image. Once the client successfully registers, it becomes obfuscated.
The tier 2 engineer said that they will update the documentation to add that last step.