Have you tried sending a refresh to these clients to see if that helps?
It really seems like that is all that is needed, and if so, I do have a way to automate sending a refresh to clients.
Here are other posts related to Send Refresh / Force Refresh:
- Timed / Scheduled Analysis
- IBM BigFix : BES Client Refresher
- Will restart the client service cause the client to send a full report?
- Custom ActionResults Computer Status
- Difference between Notify Client ForceRefresh and Refresh
- Forcing Computer Refresh Through API
- Forced Refresh of clients
- What is "Send Client Alert Request"?
- Searching Relevance for <not reported>