There are a few different ways to have a client send a refresh, which means it will send a full report with answers to all of the properties in all of the sites it is subscribed to.
A Force Refresh can be sent via UDP, but this method requires that the client be awake and network connected and able to receive UDP commands. (no firewall issues)
- The BES Client Refresher does this in some cases
- Right clicking on a computer in the console and choosing “Send Refresh”
You can also cause clients to send a Refresh by sending an action with the actionscript:
Notify Client ForceRefresh
The advantage of this option is that it does not rely on UDP notifications for the client to do the ForceRefresh as it will eventually gather the action and perform it.
In general, it is a good idea for clients to send a Full Report if they have not for a very long time. The issue is, if you make all of your clients send Full Reports all at once, then it could overwhelm your root server and cause it to not process any further reports for a long time. This is a problem with a large number of clients.