The BESClient service is collapsing

[ori]

Hey,
Unfortunately I still have Win2008 but until I’ll replace them.

About a week ago, all the Win2008 service and several Win2012 the BES service stop work at the same time 6-March-22 - UTC+2 10:30 , and when I tried to start the service, it’s stop after several secends.

I was checked the log file: (this location) - C:\Program Files\BigFix Enterprise\BES Client\__BESData\__Global\Logs

And in each logs file its stop with this line:

At 16:15:23 +0200 -
MFE: advicelist index too big in EasyBackgroundReceiver::Start
At 16:15:23 +0200 - actionsite (http://BigFix.domain.com:52311/cgi-bin/bfgather.exe/actionsite)
BackgroundAdviceEvaluation::StartFileLoop exception making problematic of Fixlet 718.fxf
At 16:15:23 +0200 -
MFE: advicelist index too big in EasyBackgroundReceiver::Start
At 16:15:23 +0200 - actionsite (http://BigFix.domain.com:52311/cgi-bin/bfgather.exe/actionsite)
BackgroundAdviceEvaluation::StartFileLoop exception making problematic of Fixlet 142.fxf
At 16:15:24 +0200 -
Encryption: optional encryption with no certificate; reports in cleartext

thank you all

[vk.khurava]

Below are similar posts might help & give you some idea -

Loop Evaluation - Client Error Messages

Please see the following topic that speaks a bit about the log entry regarding MFE: advicelist index too big in EasyBackgroundReceiver::Start, and in particular, note the last post by Alan:

BackgroundAdviceEvaluation::StartFileLoop exception making problematic of

Hi, i’m seeing a similar issue on a single endpoint running v9.5.4 for Win2012R2 except this is on possibly a fresh client install. Did you ever find a fix? At 07:26:55 +0000 - MFE: advicelist index too big in EasyBackgroundReceiver::Start At 07:26:55 +0000 - CustomSite_WinCustomContent (http://root_server:52311/cgi-bin/bfgather.exe/CustomSite_WinCustomContent) BackgroundAdviceEvaluation::StartFileLoop exception making problematic of Fixlet 876532.fxf At 07:27:08 +0000 -

The BES Client service terminated unexpectedly

Find the 5532886.fxf fixlet. Copy the relevance from it into fixlet debugger on a machine on which you see the issue. Does it evaluate properly? If not, clean up the relevance so it does work, then update the fixlet itself. Alternatively, if the fixlet is old or unused, delete it. If it does evaluate properly in debugger, open a PMR with IBM. I have seen similar issues in my environment, but only with POSReady 7 on IBM register hardware. I have a long-running PMR open on the subject. The…

What is the "EasyBackgroundReceiver"?

I was watching the client logs on one of my Laptops and started to see several entries like what is listed below … MFE: advicelist index too big in EasyBackgroundReceiver::Start Anybody know what this might indicate? Google wasn’t helpful.

[ori]

@vk.khurava

Find the 5532886.fxf fixlet. Copy the relevance from it into fixlet debugger on a machine on which you see the issue. Does it evaluate properly? If not, clean up the relevance so it does work, then update the fixlet itself. Alternatively, if the fixlet is old or unused, delete it

Thank you so much! This is the solution!
I tried to found this topic, but this particular topic I didn’t saw.
And Thank to @JonL !