Service Graph Connector for BigFix

[BrunoFerreira]

Hi All!

I’m testing the Service Graph Connector for BigFix to grab hardware/software data from BigFix Inventory to ServiceNow CMDB. There are almost 7k computer on BigFix Inventory but the Service Graph Connector for BigFix imports 3k computer.

I noticed that the missing computers are virtual computers.

Does anyone have any idea to fix this please?

[Aram]

Hello!

In order for the ServiceGraph Connector for BigFix to pull information about a given computer/endpoint from BigFix Inventory, you have to have Detailed Hardware Scan data. Be sure that the detailed hardware scan is enabled, and that the Hardware Inventory Status is ‘OK’ within BigFix Inventory: https://help.hcltechsw.com/bigfix/10.0/inventory/Inventory/admin/c_agent_statuses.html

[BrunoFerreira]

Hi Aram!

I have confimed that the detailed hardware scan is enabled, and the Hardware Inventory Status is ‘No VM Manager Data’ because the missing computer/endpoint are running on a public cloud as Azure, AWS and GCP and I’m not able to configure a VM Manager connection to them.

Is there some alternative to ServiceGraph Connector for BigFix grab the info from computer/endpoint where the status is ‘No VM Manager Data’? I mean, is there some workaround to that please?

[itsmpro92]

Hi @BrunoFerreira, please see the following post for the procedure to resolve your No VM Manager Data issue:

No VMmanager Data error for Azure cloud agents in ILMT

ILMT_SUA_public_cloud_name = azure is the result of running Task 102: Identify Computers on Public Clouds. I suggest that you try again. In the Description of the Task there is a dropdown list where you would select Microsoft Azure. This provides the value of the setting in resulting action. [image] Next, take action on this Task and target your endpoints in the Azure cloud. Finally, check the Analysis: Identified Public Cloud Computers to verify that the setting has been established, or che…