Self Service Portal Configuration Issue

[neerajmishra20feb]

Hi All,

I am trying to configure Self Service Portal for software distribution. All things configured correctly and showing in green in dashboard. But when I try to use self service portal for login, I am getting below error message.I am using self sign certificate.

[techadmin]

see if this thread helps you.

LDAP Certificate Issue

I’m getting the below error while logging into Self Service portal. Cannot connect to LDAP server – javax.naming.CommunicationException: simple bind failed: xxxxx.xxx:xxx [Root exception is javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: java.security.cert.CertPathValidatorException: The certificate issued by xxx is not trusted; intern…

[neerajmishra20feb]

Hi Techadmin,

Thanks for your kind response. I have resolved the issue now. Thanks for your support.

[techadmin]

@neerajmishra20feb

Good to know that your issue is resolved.
But, how did you resolve it? Can you please share it.

[neerajmishra20feb]

I tried below steps and it worked for me,

1.) Retrieve the LDAP instance’s trusted root CA SSL certificate in the
Base-64 encoded X.509 (.CER) format. (This should be the Company Cert)
2.)
Place it into the TSP’s “trusted_certs” folder (BigFix
Enterprise\Management Extender\MDM Provider\private\tsp\trusted_certs),
and if the trusted_certs folder does not exist, then create it before placing the cert.
3.) Open ‘services.msc’ and restart the service named ‘IBM Endpoint Manager for Mobile Devices’.
4.)
Go to the TSP’s diagnostics page to verify that the problem has been
resolved. If the TSP’s diagnostics page does not load, wait a few
minutes and try again as it takes several minutes for the service to
fully start.

[techadmin]

Thanks for the share. This will definitely help someone in the future.