'Not Reported' status

Usage and Config Platform
1

Hello

I am having the same issue on v.9.5.2 where all actions are showing ‘not reported’ even after confirming that UDP:52311 is enabled. I have turned on Command polling but still not worked. Actions against the root server too remain ‘not reported’. Anyone with an idea what could be wrong?

2

Are all actions showing as ‘Not Reported’? I’ve seen an issue a few times where the connection between a BES Root Server and the SQL Server failed in some way, preventing BigFix from publishing new action sites. I believe the error was evident Program Files (x86)\BigFix Enterprise\BES Server\BESRelay.log.

When it occurs I cleared the problem by restarting SQL Server, BESRootServer, and BES FillDB.

Some other things to check -

  1. The client log on the endpoint - is it actually sending a report? Is it receiving the UDP notification (should show up as “GatherHashMV” messages)?
  2. BESRelay.log on the client’s relay.
  3. BigFix Enterprise\BES Server\FillDB\FillDBData.log on the root server - is it receiving data from the relay and adding it to the SQL Database?
3

Hi,

If we apply blank action on those systems its working ,even software deployment is working on those systems.

Issue occurs when we deploy windows patches on them.

Thanks,
Jatin khanna

4

I think you’d need to PMR that then so Support can help diagnose your condition.

1 Like
5

Agreed with JasonWalker. I’d suggest including a copy of the besrelay.log from the Root Server to help diagnose and address the issue.

6

See this OpenMic

http://www-01.ibm.com/support/docview.wss?uid=swg27046281

It will teach you how to step through checking each part of the action lifecycle to identify which part is not working

7

Team, I resolved the issue by manually resetting all the relays. See the link for more insight.

https://www-01.ibm.com/support/docview.wss?uid=swg21668058