We upgraded out BES from 9.5.5 to 9.5.8. The next day we upgraded all the relays to 9.5.8. The next day we upgraded all our clients to 9.5.8, after which, we started seeing these stream into the BESRelay.log. The two IPs shown are our two top level relays.
Mon, 12 Mar 2018 06:08:41 -0400 - /cgi-bin/bfenterprise/clientregister.exe (9652) - Uncaught exception in plugin ClientRegister with client 10.2.19.110: WindowsCharacterSetResult: Error 1113 (No mapping for the Unicode character exists in the target multi-byte code page.) in TranscodeU8ToU16
Mon, 12 Mar 2018 06:08:41 -0400 - /cgi-bin/bfenterprise/clientregister.exe (5916) - Uncaught exception in plugin ClientRegister with client 10.2.19.110: WindowsCharacterSetResult: Error 1113 (No mapping for the Unicode character exists in the target multi-byte code page.) in TranscodeU8ToU16
Mon, 12 Mar 2018 06:09:19 -0400 - /cgi-bin/bfenterprise/clientregister.exe (11116) - Uncaught exception in plugin ClientRegister with client 10.2.19.110: WindowsCharacterSetResult: Error 1113 (No mapping for the Unicode character exists in the target multi-byte code page.) in TranscodeU8ToU16
Mon, 12 Mar 2018 06:09:19 -0400 - /cgi-bin/bfenterprise/clientregister.exe (9620) - Uncaught exception in plugin ClientRegister with client 10.2.19.110: WindowsCharacterSetResult: Error 1113 (No mapping for the Unicode character exists in the target multi-byte code page.) in TranscodeU8ToU16
If I “walk” down to the Relay Log on one of the Top Level Relays, I have these; the IP being a Child Level Relay:
Tue, 13 Mar 2018 06:26:20 -0400 - /cgi-bin/bfenterprise/clientregister.exe (984) - Uncaught exception in plugin ClientRegister with client 10.20.4.172: HTTP Error 52: Server returned nothing (no headers, no data): Empty reply from server
Tue, 13 Mar 2018 06:26:21 -0400 - /cgi-bin/bfenterprise/clientregister.exe (4832) - Uncaught exception in plugin ClientRegister with client 10.20.4.172: HTTP Error 52: Server returned nothing (no headers, no data): Empty reply from server
Tue, 13 Mar 2018 06:27:07 -0400 - /cgi-bin/bfenterprise/clientregister.exe (888) - Uncaught exception in plugin ClientRegister with client 10.20.4.172: HTTP Error 52: Server returned nothing (no headers, no data): Empty reply from server
Walking that Relay Log, I have this; the IP(s) being endpoints:
Tue, 13 Mar 2018 18:27:08 +0800 - /cgi-bin/bfenterprise/clientregister.exe (16924) - Uncaught exception in plugin ClientRegister with client 10.113.130.89: HTTP Error 52: Server returned nothing (no headers, no data): Empty reply from server
Tue, 13 Mar 2018 18:29:27 +0800 - /cgi-bin/bfenterprise/clientregister.exe (26304) - Uncaught exception in plugin ClientRegister with client 10.196.135.62: HTTP Error 52: Server returned nothing (no headers, no data): Empty reply from server
Tue, 13 Mar 2018 18:29:28 +0800 - /cgi-bin/bfenterprise/clientregister.exe (4748) - Uncaught exception in plugin ClientRegister with client 10.196.135.62: HTTP Error 52: Server returned nothing (no headers, no data): Empty reply from server
The endpoint has many of these, going through the whole relay list. I’ve uninstalled BigFix and reinstalled and it does the same thing. It connects, so firewall and everything is good, it just keeps cycling through. And this is one example… Any ideas on how best to troubleshoot?
At 06:31:28 -0400 -
RegisterOnce: GetURL failed - General transport failure. - 'http://Relay.FQDN.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.5.8.38&Body=13690764&SequenceNumber=1001&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&MinHops=8&MaxHops=8&Root=http://bfx.arrisi.com%3a52311&AdapterInfo=00-21-86-f7-99-44_10.113.130.0%2f23_10.113.130.89_0&AdapterIpv6=00-21-86-f7-99-44%5efe80%3a%3aa8af%3a865a%3a61b0%3a20f%2f64_0' http failure code 0 - registration url - http://Relay.FQDN.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.5.8.38&Body=13690764&SequenceNumber=1001&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&MinHops=8&MaxHops=8&Root=http://bfx.arrisi.com%3a52311&AdapterInfo=00-21-86-f7-99-44_10.113.130.0%2f23_10.113.130.89_0&AdapterIpv6=00-21-86-f7-99-44%5efe80%3a%3aa8af%3a865a%3a61b0%3a20f%2f64_0