File error "class FilePermissionError after BigFix Upgrade

Usage and Config Platform
14

So, reached out to HCL and here is what the dev team said and the solution they provided below fixed the issue.

"It seems there is an issue with the old siteID=‘15727’, now the correct siteID version of the site ‘Vulnerability Reporting’ seems to be ‘15733.’

SOLUTION:
Here after the steps to clean this unexpected situation:

  1. From the console unsubscribe all computers from both the duplicated sites ‘Vulnerability Reporting’
  2. From the console remove both the duplicated sites ‘Vulnerability Reporting’
  3. Stop bigfix server services and backup the database BFEnterprise
  4. Execute the following sql command:
    DELETE FROM [BFEnterprise].[dbo].[SITENAMEMAP] where SiteID = ‘15727’
  5. Restart bigfix server services
  6. Enable the site 'Vulnerability Reporting’
    7)Verify the problem is solved
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