I upgraded bigfix to 10.0.7 yesterday and everything went well. But when I log onto webreports, I get the below attached error message. I restarted the Webreports service as well as restarted the bigfix server but that didn’t fix it. When I navigate to the path in the error, the “Temp” folder is empty. I made sure the hidden items option was checked to make sure there were no hidden files. And there is no site called vulnerability reporting listed in the “Sites” folder but I do see that site in the console.
I’ve seen this myself and tried a bunch of things to address it - similar to what you have done. What ended up fixing it for me was to unsubscribe and then resubscribe to the Vulnerability Reporting site in the console.
Although unsubscribing to the site gets rid of the error but when I re-subscribe, the error comes back again. I noticed when I subscribe the computers to the vulnerability reporting site, it creates a duplicate site and I believe this could be causing some kind of issue.
Both sites are able to gather and reflect a site version. When you subscribe to All computers for the original site and click on Save changes it defaults back to no computers. But the duplicate site is able to subscribe to all computers.
@JasonWalker I just performed a new root server build and it seems like the issue of duplicate site folders is resolved for brand new installs. But perhaps its still an issue for existing installs? The key here is the upgrade - at least from what I’ve seen - and then the error shows up in the dashboard and web report.
So, we enabled the site originally on 6/8 and issue occurred then prior to the upgrade. I removed one of the sites and everything was fine until the upgrade and I noticed the error when logging onto the console and webreports.
I don’t understand the details, but my impression was that it would only affect people who refreshed their license during a short period in May…I didn’t expect to still see any instances of this. I will try to find more on it.
