Computers stuck in <not reported>, have to manually restart BES service

[ceez]

ok, so there’s definitely an issue with evaluations. First of all I found this query to use with q&a on this machine: Analyzing profiler output

lines whose (((following text of first ") " of preceding text of first “.” of it) as integer) >= 1) of files whose (name of it contains “usageprofiler.txt” and modification time of it = (maximum of modification times of files whose (name of it contains “usageprofiler.txt”) of parent folder of regapp “BESClient.exe”)) of parent folder of regapp “BESClient.exe”

Looking at the last file with the above query (is that called a query?) it’s taking up to 280 seconds!

Start:Wed, 24 Jan 2024 09:36:31 -0500
Elapsed Time:01:00:04
Tracking: Top 100
Samples:8837
Elapsed Evaluation Time:00:36:11

0. 280.483: actionsite.6170:Background Evaluation
1. 187.204: Enterprise Security.281736901:Background Evaluation
2. 170.502: Enterprise Security.281736903:Background Evaluation
3. 116.516: CustomSite_-2eShared_Content.123603:Background Evaluation
4. 28.692: Patching Support.344:Evaluate Property 1
5. 25.184: Enterprise Security.281743003:Background Evaluation
6. 24.519: Enterprise Security.281744103:Background Evaluation
7. 23.570: Enterprise Security.281743301:Background Evaluation
8. 22.787: Enterprise Security.281743303:Background Evaluation
9. 22.730: Enterprise Security.276791601:Background Evaluation
10. 22.064: Enterprise Security.281743001:Background Evaluation
11. 21.200: Updates for Windows Applications.8200035:Background Evaluation
12. 21.115: Enterprise Security.281744101:Background Evaluation
13. 20.595: Updates for Windows Applications.8200044:Background Evaluation
14. 20.531: Updates for Windows Applications.8200043:Background Evaluation
15. 20.395: Enterprise Security.276021203:Background Evaluation
16. 19.718: Updates for Windows Applications.8200037:Background Evaluation
17. 19.671: Enterprise Security.281743503:Background Evaluation
18. 19.646: Enterprise Security.1308401:Background Evaluation
19. 19.575: Enterprise Security.281743501:Background Evaluation
20. 18.955: Updates for Windows Applications.8200039:Background Evaluation
21. 16.508: Enterprise Security.282564001:Background Evaluation
22. 16.458: Enterprise Security.1308403:Background Evaluation
23. 14.938: Enterprise Security.1302309:Background Evaluation
24. 14.088: Enterprise Security.276021201:Background Evaluation
25. 12.567: Enterprise Security.276784901:Background Evaluation
26. 11.950: actionsite.26413:Evaluate Property 2
27. 11.774: actionsite.26413:Evaluate Property 2
28. 11.176: Enterprise Security.1402415:Background Evaluation
29. 10.976: Enterprise Security.288301903:Background Evaluation
30. 10.166: Enterprise Security.281730101:Background Evaluation
31. 9.588: Enterprise Security.281730103:Background Evaluation
32. 7.851: Enterprise Security.1205706:Background Evaluation
33. 7.035: BES Inventory and License.1:Background Evaluation
34. 6.306: Enterprise Security.281742601:Background Evaluation
35. 6.297: CustomSite_-2eShared_Content.59450:Background Evaluation
36. 5.511: Enterprise Security.1402413:Background Evaluation
37. 5.497: Enterprise Security.288055301:Background Evaluation
38. 4.737: Enterprise Security.1408207:Background Evaluation
39. 4.723: Enterprise Security.12034107:Background Evaluation
40. 4.717: Enterprise Security.246004301:Background Evaluation
41. 4.700: Enterprise Security.1402417:Background Evaluation
42. 4.700: actionsite.129466:Background Evaluation
43. 4.678: Software Distribution.8:Evaluate Property 1
44. 3.983: Enterprise Security.1402423:Background Evaluation
45. 3.973: Enterprise Security.1402211:Background Evaluation
46. 3.965: Enterprise Security.259708701:Background Evaluation
47. 3.955: Enterprise Security.1402217:Background Evaluation
48. 3.949: Enterprise Security.258937501:Background Evaluation
49. 3.947: Software Distribution.8:Evaluate Property 2
50. 3.943: Enterprise Security.288301901:Background Evaluation
51. 3.936: actionsite.13:Evaluate Property 1
52. 3.929: Enterprise Security.1107421:Background Evaluation
53. 3.921: Enterprise Security.1307501:Background Evaluation
54. 3.912: Enterprise Security.1302311:Background Evaluation
55. 3.902: Enterprise Security.1206029:Background Evaluation
56. 3.885: Enterprise Security.1310601:Background Evaluation
57. 3.875: Enterprise Security.1307405:Background Evaluation
58. 3.199: Enterprise Security.1107423:Background Evaluation
59. 3.191: actionsite.13:Evaluate Property 1
60. 3.188: BES Support.1987:Background Evaluation
61. 3.186: BES Support.518:Background Evaluation
62. 3.183: Enterprise Security.302503603:Background Evaluation
63. 3.173: Enterprise Security.1310605:Background Evaluation
64. 3.171: BES Support.3664:Background Evaluation
65. 3.160: Enterprise Security.258937503:Background Evaluation
66. 3.152: Enterprise Security.1206603:Background Evaluation
67. 3.149: Enterprise Security.1307403:Background Evaluation
68. 3.145: Enterprise Security.1300301:Background Evaluation
69. 3.142: BES Support.3101:Background Evaluation
70. 3.126: Enterprise Security.1307503:Background Evaluation
71. 3.124: BES Support.5177:Background Evaluation
72. 3.111: Enterprise Security.1300235:Background Evaluation
73. 3.108: Enterprise Security.903304:Background Evaluation
74. 3.105: Updates for Windows Applications.7057081:Background Evaluation
75. 3.092: Enterprise Security.1310603:Background Evaluation
76. 3.086: Enterprise Security.259708703:Background Evaluation
77. 3.086: Updates for Windows Applications Extended.17100101:Background Evaluation
78. 3.067: Enterprise Security.1300307:Background Evaluation
79. 2.831: CustomSite_-2eShared_Content.35432:Background Evaluation
80. 2.396: BES Support.4967:Background Evaluation
81. 2.396: Updates for Windows Applications.7056232:Background Evaluation
82. 2.373: Enterprise Security.258929803:Background Evaluation
83. 2.371: Enterprise Security.258929801:Background Evaluation
84. 2.370: Enterprise Security.1300304:Background Evaluation
85. 2.364: Enterprise Security.282564003:Background Evaluation
86. 2.358: BES Inventory and License.20:Background Evaluation
87. 2.354: Enterprise Security.276034403:Background Evaluation
88. 2.349: Enterprise Security.1300305:Background Evaluation
89. 2.348: actionsite.172049:Background Evaluation
90. 2.348: BES Support.3662:Background Evaluation
91. 2.348: CustomSite_-2eShared_Content.4332:Evaluate Property 4
92. 2.348: Enterprise Security.1300303:Background Evaluation
93. 2.345: Enterprise Security.903306:Background Evaluation
94. 2.345: CustomSite_-2eShared_Content.33593:Evaluate Property 2
95. 2.343: Enterprise Security.276034401:Background Evaluation
96. 2.343: CustomSite_-2eShared_Content.4332:Evaluate Property 4
97. 2.342: Updates for Windows Applications.7057081:Background Evaluation
98. 2.337: Enterprise Security.1300311:Background Evaluation
99. 2.335: Enterprise Security.1402409:Background Evaluation

So there’s obviously a big delay on this particular client, can we also presume that other clients will be experiencing the same delays? And this delay is what is causing the bes client to not properly report on time and make the machines look offline?

And to fully understand:

0. 280.483: actionsite.6170:Background Evaluation
1. 187.204: Enterprise Security.281736901:Background Evaluation

it’s taking 280 seconds to evaluate actionsite 6170, then it moves on to the next one which takes 187 seconds, etc…

Thanks again so much for your help, this is all intriguing and fun at the same time!

EDIT:

So I was browing my computer and I see that I usageprofiler logs as well, probably enabled by the msp at some point.

On my machine I dont have those long times for evaluation:

Start:Thu, 25 Jan 2024 09:14:39 -0500
Elapsed Time:00:53:09
Tracking: Top 100
Samples:44612
Elapsed Evaluation Time:00:20:12

0. 16.206: Patching Support.344:Evaluate Property 1
1. 13.415: actionsite.26413:Evaluate Property 2
2. 8.466: Enterprise Security.317864401:Background Evaluation
3. 8.442: Enterprise Security.281736903:Background Evaluation
4. 7.717: Enterprise Security.317864401:Background Evaluation
5. 7.631: Enterprise Security.401118301:Background Evaluation
6. 7.568: Enterprise Security.281736903:Background Evaluation
7. 6.999: Enterprise Security.281736901:Background Evaluation
8. 6.990: Enterprise Security.401108301:Background Evaluation
9. 6.911: Enterprise Security.401160101:Background Evaluation
10. 6.218: Enterprise Security.281736901:Background Evaluation
11. 6.177: Enterprise Security.317864401:Background Evaluation
12. 6.175: Enterprise Security.401113301:Background Evaluation
13. 6.166: BES Inventory and License.1:Background Evaluation
14. 6.162: Enterprise Security.401108301:Background Evaluation
15. 6.161: actionsite.6170:Background Evaluation
16. 6.146: Enterprise Security.281736901:Background Evaluation
17. 6.144: Enterprise Security.311518003:Background Evaluation
18. 6.141: Enterprise Security.311518003:Background Evaluation
19. 6.138: Enterprise Security.401160101:Background Evaluation
20. 6.134: actionsite.6170:Background Evaluation
21. 5.451: Enterprise Security.401118301:Background Evaluation
22. 5.425: Enterprise Security.281736901:Background Evaluation
23. 5.402: Enterprise Security.401160101:Background Evaluation
24. 5.395: Enterprise Security.401108301:Background Evaluation
25. 5.328: Enterprise Security.401113301:Background Evaluation
26. 4.765: actionsite.6170:Background Evaluation
27. 4.665: Enterprise Security.311518003:Background Evaluation
28. 4.627: Enterprise Security.317864401:Background Evaluation
29. 4.623: Enterprise Security.401108301:Background Evaluation
30. 4.606: Enterprise Security.311518003:Background Evaluation
31. 4.603: Enterprise Security.401118301:Background Evaluation
32. 4.592: actionsite.6170:Background Evaluation
33. 4.549: BES Inventory and License.1:Background Evaluation
34. 3.897: Enterprise Security.281736903:Background Evaluation
35. 3.874: CustomSite_-2eShared_Content.123603:Background Evaluation
36. 3.863: BES Support.4422:Background Evaluation
37. 3.852: Enterprise Security.401113301:Background Evaluation
38. 3.842: actionsite.6170:Background Evaluation
39. 3.812: Enterprise Security.401113301:Background Evaluation
40. 3.787: Enterprise Security.1308401:Background Evaluation
41. 3.133: Enterprise Security.401160101:Background Evaluation
42. 3.096: Client Manager for TPMfOSD.6:Background Evaluation
43. 3.090: OS Deployment and Bare Metal Imaging.Analyses.fxf@00000000:Background Evaluation
44. 3.088: Enterprise Security.281743003:Background Evaluation
45. 3.083: Enterprise Security.281743301:Background Evaluation
46. 3.080: Enterprise Security.500109201:Background Evaluation
47. 3.078: Enterprise Security.407311911:Background Evaluation
48. 3.078: CustomSite_-2eShared_Content.123603:Background Evaluation
49. 3.077: Enterprise Security.281743501:Background Evaluation
50. 3.077: Enterprise Security.1206029:Background Evaluation
51. 3.073: Enterprise Security.281743003:Background Evaluation
52. 3.070: Enterprise Security.281743001:Background Evaluation
53. 3.069: Enterprise Security.281744103:Background Evaluation
54. 3.068: BES Inventory and License.54:Background Evaluation
55. 3.066: Enterprise Security.1308403:Background Evaluation
56. 3.061: CustomSite_-2eShared_Content.123603:Background Evaluation
57. 3.059: Enterprise Security.281744103:Background Evaluation
58. 3.059: Enterprise Security.903306:Background Evaluation
59. 3.054: Enterprise Security.276021203:Background Evaluation
60. 3.049: Enterprise Security.1308403:Background Evaluation
61. 3.035: Enterprise Security.281744103:Background Evaluation
62. 2.883: CustomSite_-2eShared_Content.123603:Background Evaluation
63. 2.444: Enterprise Security.281743001:Background Evaluation
64. 2.374: BES Support.3342:Background Evaluation
65. 2.365: CustomSite_-2eShared_Content.61037:Background Evaluation
66. 2.355: Enterprise Security.401118301:Background Evaluation
67. 2.349: CustomSite_Management.4502:Background Evaluation
68. 2.347: BES Support.1987:Background Evaluation
69. 2.342: actionsite.133572:Background Evaluation
70. 2.335: CustomSite_-2eShared_Content.59450:Background Evaluation
71. 2.330: actionsite.13:Evaluate Property 1
72. 2.330: CustomSite_-2eShared_Content.59450:Background Evaluation
73. 2.322: Enterprise Security.276791601:Background Evaluation
74. 2.320: Enterprise Security.281743303:Background Evaluation
75. 2.319: Enterprise Security.903304:Background Evaluation
76. 2.318: Enterprise Security.281743001:Background Evaluation
77. 2.317: actionsite.2113937577:Background Evaluation
78. 2.316: Enterprise Security.903304:Background Evaluation
79. 2.316: Client Manager for TPMfOSD.6:Background Evaluation
80. 2.315: Enterprise Security.281743503:Background Evaluation
81. 2.314: Enterprise Security.281743503:Background Evaluation
82. 2.314: Enterprise Security.276021203:Background Evaluation
83. 2.313: Enterprise Security.281744101:Background Evaluation
84. 2.312: Enterprise Security.281743003:Background Evaluation
85. 2.310: Enterprise Security.276021201:Background Evaluation
86. 2.308: OS Deployment and Bare Metal Imaging.136:Background Evaluation
87. 2.307: Enterprise Security.1302309:Background Evaluation
88. 2.303: Enterprise Security.281744101:Background Evaluation
89. 2.303: Enterprise Security.1308403:Background Evaluation
90. 2.303: Enterprise Security.281743003:Background Evaluation
91. 2.302: Enterprise Security.276021203:Background Evaluation
92. 2.298: Enterprise Security.903306:Background Evaluation
93. 2.297: Enterprise Security.281743301:Background Evaluation
94. 2.292: Enterprise Security.1308403:Background Evaluation
95. 2.292: BES Asset Discovery.18:Background Evaluation
96. 2.287: Power Management.69:Background Evaluation
97. 2.286: actionsite.133572:Background Evaluation
98. 2.285: Enterprise Security.282564001:Background Evaluation
99. 2.283: Enterprise Security.1302309:Background Evaluation

Not sure if 16 seconds is acceptable but it’s definitely not 280 seconds! And what is the ‘recommended’ time range for evaluations to complete?