Windwos 2000 servers not rebooting after patching

Usage and Config Platform
1

(imported topic written by SystemAdmin)

All

I have done some work to remediate my Win servers to thier applicable baselines. I did a force reboot on these servers. However, it appears that a number of Windows 2000 servers did not reboot, and I am curious if anyone else has experienced this.

2

(imported comment written by BenKus)

Which version of BigFix Agents are you using?

Ben

3

(imported comment written by SystemAdmin)

We are using version 8 agent level 8.0.627

4

(imported comment written by BenKus)

Hmm… There was a known issue in early versions of 7.x where if the BESClientUI was failing, the restart would get skipped, but that was fixed a long time ago…

It might be an issue if the computer has a user logged in and if you look at the computer’s console, you will see an OS dialog that requires you click OK before restarting… here is some info:

http://forum.bigfix.com/viewtopic.php?pid=1865

The SkipVoluntaryRestart is supposed to be set on all servers so you shouldn’t see this issue, but old versions of the MSI installer didn’t set it properly.

If this is your issue, here is how to fix it:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=458

Ben