Windows systems having missing soft scan issue in ILMT

Windows systems having missing soft scan issue in ILMT. Can anyone help what step we need to perform on windows systems. (All systems are reporting to console. Live systems).

If we can create fixlets and deploy on same.

Have all configuration tasks as described under “Set up data collection” been completed?
https://www.ibm.com/docs/en/license-metric-tool?topic=installing-license-metric-tool-bigfix-end-end-checklist

If so check the Analysis results for any errors or status information.