We are currently upgrading Windows 10 machine using, Autopilot, BigFix and Windows update.
We are updating to version 2004 from 1803,1809,1903 and 1909.
For some reason the client ID is getting reset on some machine. Not all and it is not dependent on the method of upgrade.
The BigFix client version is 9.5.16.
Has anybody else come across as similar issue when the client is reset for some reason.
It must be removing the;
“HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\GlobalOptions” registry keys and specifically the values:
entries for some reason.
As I say it is complete random.
Looking in the logs there is no evidence of the client reset. The log simply show that it carried on reporting.
The only evidence is the existence of duplicate entries;
One with the old OS version, which stops reporting
Second one with the new OS and a recent report time.