The only difference between the two masthead.afxm files should be the existence of operators in the current one exported from BESAdmin. It’s possible that the BESDownloadCacher doesn’t parse the masthead properly when there are operators included. Can you open a support ticket so we can investigate that further with you?
The BES Support masthead probably fails because it has a space in the name and you did not use quotation marks. Try:
For Web Reports, it sounds like your database connection was disabled during the upgrade. Check the ‘Databases’ page in Web Reports and see if the database name is in
italics
. If so, edit the database connection and uncheck the ‘Disable database’ checkbox.
Please send an email to enterprisesupport@bigfix.com and provide a description of the problem including the command your running and the resulting errors/messages. Make sure that “BES Support.efxm” actually exists in the same directory as the besdownloadcacher.