Dear BigFix Enthusiast,
We’re proud to announce the acquisition is complete and BigFix is now an integral part of HCL Software. Thank you for your patience during this process.
For almost 20 years, BigFix has “operated small but thought big”, focusing on client success above all else.
Now, with HCL’s strategic investment, we can innovate more while providing even greater client advocacy. This investment began in 2017, when HCL assumed responsibility for BigFix development and support, resulting in:
• 104% Increase in Engineering staff
• Over 50 Requests for Enhancement (RFEs) delivered
• 79-point improvement in Net Promoter customer satisfaction score
• 44% Increase in the number of Customer Advocates
• Over 32 User Groups, Relevance Classes, and Master Classes
Now it’s time to dial it up even more. As part of HCL Software, we want to renew our commitment to you, our highly valued customers.
We will maintain your trust by:
• Making it easier to work with BigFix
• Minimizing disruption to your operations
• Delighting you with our offerings
• Operating with integrity in a transparent, straightforward, and fair manner
To start your engagement, here are a few important sites (going live this week – thanks for your patience):
• Our new home at HCL Software can be found at www.bigfix.com
• You’ll want your organization to register as an HCL customer
• You can review HCL’s Master Licensing Agreement here
• If you’re a BigFix veteran, our new user hub, where you’ll find links to everything you need, is at support.bigfix.com
• Join our post-acquisition webinar by registering here
You’re already familiar with most of our team. However, several new teams have been created, bringing easier access to customer advocacy, which will increase your success. We look forward to sharing our vision, aligning with you more closely, fostering more meaningful interaction, and creating more product innovation.
Very soon your organization will receive a call from your BigFix Product Specialist or Technical Advisor to discuss how you’d like to work with BigFix to increase your success. If you need anything beforehand, please call us directly.
Viva BigFix!
Kristin Hazlewood
General Manager and Vice President of BigFix
kristin.hazlewood@hcl.com
+1.512.501.9329
Mark Phinick
Vice President of BigFix Sales
mark.phinick@hcl.com
+1.630.207.3486