WebUI doesn't work after installation

Hello,

I am facing some weird logs coming from the WebUI. Yesterday we tried to log into it and it was loading devices forever. Then after a restart it started to load content and devices forever.

The logs are the following:

Wed, 03 Jul 2024 13:29:01 -0300 -- WebUI service version 10.0.11.108 starting
Wed, 03 Jul 2024 13:29:01 -0300 -- OpenSSL Initialized (Non-FIPS Mode)
Wed, 03 Jul 2024 13:29:01 -0300 -- Using OpenSSL crypto library libBEScrypto64 - OpenSSL 1.0.2zh  30 May 2023
Wed, 03 Jul 2024 13:29:04 -0300 -- [WebUI] Found updated WebUI Common site WebUI Common v89 available for download
Wed, 03 Jul 2024 13:32:05 -0300 -- [WebUI] Stopping WebUI service app
Wed, 03 Jul 2024 13:44:04 -0300 -- [WebUI] WebUISiteDownloader error: Unexpected HTTP response: 401 HTTP 401: Unauthorized
Wed, 03 Jul 2024 13:44:26 -0300 -- WebUI received stop request
Wed, 03 Jul 2024 13:46:00 -0300 -- [WebUI] Starting WebUI service app
Wed, 03 Jul 2024 13:46:01 -0300 -- [WebUI] process started
Wed, 03 Jul 2024 13:46:01 -0300 -- [WebUI] Stopping WebUI service app

I tried reinstalled, and it goes really right, the pvk, the masthead, the server, but unfurtunately I can’t make it work anymore. No Node.js process is ever started.

Anybody knows what it could be?

Can you check if this fits - Unable to log into WebUI and the WebUI page does not load - Customer Support

Otherwise, open support ticket

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