Webui can't be opened

Usage and Config WebUI
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Hello,
BigFix Webui is not working although i,ve restarted service many times and updated database connection.
-checked service wrapper and successful as following:
Mon, 23 Aug 2021 16:24:45 +0200 – WebUI received stop request
Mon, 23 Aug 2021 16:24:45 +0200 – [WebUI] Stopping WebUI service app
Mon, 23 Aug 2021 16:25:12 +0200 – WebUI service version 10.0.2.52 starting
Mon, 23 Aug 2021 16:25:12 +0200 – [WebUI] Begin adjusting File Ownership and Security Settings for C:\Program Files (x86)\BigFix Enterprise\BES WebUI
Mon, 23 Aug 2021 16:32:32 +0200 – [WebUI] Finished adjusting File Ownership and Security Settings.
Mon, 23 Aug 2021 16:32:32 +0200 – OpenSSL Initialized (Non-FIPS Mode)
Mon, 23 Aug 2021 16:32:32 +0200 – Using OpenSSL crypto library libBEScrypto64 - OpenSSL 1.0.2u 20 Dec 2019
Mon, 23 Aug 2021 16:32:33 +0200 – [WebUI] Stopping WebUI service app
Mon, 23 Aug 2021 16:32:38 +0200 – [WebUI] Starting WebUI service app
Mon, 23 Aug 2021 16:32:38 +0200 – [WebUI] process started

could any one help in this please!

2

The cause I usually see for that is another application is listening on one of the ports WebUI is trying to use for its loopback connections - ports 5000 through 5100 I believe.

The conflict I’ve seen most is with Nutanix Guest Additions, does your WebUI happen to be a Nutanix VM?

Use Task Manager-> Performance -> Resource Monitor, Network tab, and expand “listening ports” at the bottom. Check whether anything besides NodeJS.exe is using any of those ports.

There are client settings we can apply on the WebUI host to move to a different port range and avoid the conflict. I’ll need to get back to my computer in a bit to find them, but we have a KB in the HCL Support Center describing this.

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3

Thank you for clarification.
I’m not using Nutanix VM but i installed Webui server on the same Relay machine could it affect?

4

No, it wouldn’t be the Relay service, but could be some other software locking one of the ports. Check Resource Monitor.

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