Webreports Caching Issues

Reporting
1

I ran into a very strange webreports caching issue on 9.2.2.21

When querying a retrieved property for a computer via the webreports API, I get an old, out-of-date result. However, if go to the webreports site in my browser and navigate to that particular computer, the next time I run the webreports query, the data for that particular system is up-to-date. It only updates that specific system though, so other systems still have old data.

I assume this is some sort of caching issue, clicking “refresh cache” sometimes seems to help, but I am not sure why its not automatically refreshed. I had seen an error message in the webreports UI earlier in the day about a background thread dying. Maybe this prevented automatic cache refreshing?

I am sure restarting the webreports server will temporarily fix it, but I am not sure if the issue will pop up again and make my data stale again.

Has anyone else run into any issues like this before?

2

I’d suggest you contact support to see if they can help as there will need to be a lot more information gathered to know why this might be happening

3

@grlucche did you ever figure out the issue? I’m seeing the same thing.

4

Nope. Just set up a bigfix action to restart the webreports on a daily basis, which seems to fix it pretty well.