Webreport not loading

"There is a problem with the connection between Web Reports and one or more datasources. Web Reports will continue attempting to connect until the connection succeeds, but in the meantime data will be unavailable. "

"Web Reports is starting up…
Most pages will be unavailable until Web Reports has finished loading. Add or remove server datasources to be loaded. "

The above error showing continuously when i login to webreport.

database located in same server, we haven’t done any server or sql upgrade.

can someone plz help how to fix?

Thanks
karthik.k

If Web Reports is installed on a machine different from that where the server is installed on, check if the server is reachable attempting to open the relay diagnostic from the machine where Web Reports is installed on.

After that try to delete the datasource and re-create it, checking it is confirmed the datasource is correctly created and connected

If the problem is still in place could attempt to enable the web reports tracing to ‘all’ to check for any error/failure could suggest what is going wrong

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0023236

If none of these attempts work, it is better involve the support team to have a look …