Web reports database upgrade

Usage and Config
1

(imported topic written by Shlomi91)

hi,

i manually upgraded from BES 6.0.21 to BES 7.01 (i use a remote DB) and i cannot login to my web reports.

i am getting this message:

BESReporting database is too old to use with this version of WebReports. Please upgrade your BESReporting database or configure the LocalBESReportingServer DSN to a valid database.

any idea how i can upgrade the web reports database?

thanks,

Shlomi

2

(imported comment written by rkc91)

you need to check with bigfix support.

3

(imported comment written by SystemAdmin)

Contacting support would be good, probably the LocalBESReportingServer DSN was reset to point to the local computer instead of the remote SQL database. LocalBESReportingServer should go to the BESReporting database as well.

4

(imported comment written by Shlomi91)

Hi Tyler,

the LocalBESReportingServer DSN is pointing correctly.

i opened a ticket and will follow up with them, they think that the original database was not upgraded correctly…

thanks.

5

(imported comment written by ggerling91)

Shlomi,

Did you end up figuring out your problem with web reports. I am having the same issue.

6

(imported comment written by Shlomi91)

Hi ggerling.

for BES DB i used "initializebesreportsdb.exe bes_EnterpriseServer ".

for the reporter i used "initializebesreportsdb.exe bes_EnterpriseServer "

for more information, go to

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=215

and

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=397

good luck…

Shlomi

7

(imported comment written by taltrade91)

I ran the “InitializeBESReportsDB.exe BESReporting LocalBESReportingServer …” command and now our Web Reports are blown out; I don’t see anything on our Web Reports. Any ideas?

8

(imported comment written by BenKus)

Hi taltrade,

If you contact support they can help you… You might also check under “settings” to see if your database gathering has been disabled.

Ben