Web Report Session Timeout

Usage and Config Platform
1

Hi All,

We are facing a peculiar challenge of session timeout for Bigfix Web Report. Our Bigfix Web Report is been hosted on AWS Cloud. Its hosted on 8083 port. When we tried to access the Web Report within the AWS cloud network we didn’t faced any user session timeout issue but when we tried to access the Web report from outside the AWS network (Publically) we immediately get the session timeout issue within 2-5 min span of time and data in-stable error as well in Web Report.
The Web Report has been mapped through a Load Balancer for making publicly available outside the AWS cloud.

Did anyone has faced any such issue or can direct us to look in area where we can troubleshoot further.

Thanks

2

I haven’t done this with BES Web Reports, but we do have another application with a similar issue. You may need to configure the load balancer to ensure a particular user session is “sticky” in order to maintain a session to the Web Reports host. If the client keeps bouncing between servers it may not preserve the session authentication.

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3

The issue seems to be with something else and we have successfully figure out the same. Thanks for your help and support @JasonWalker.

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4

@amitkumsingh
I’m having the same problem when using the web reports behind F5 load balancer. How did you fix this?