@selimgoksu yes printer is mentioned properly in registry settings. only thing which I noticed is out.ps file is missing in my __pdf folder ? How can i able to generate a out.ps file ? I guess its the real problem which I’m facing
Sorry I didn’t respond. I haven’t been keeping up with the forum like I used to. Been doing a lot of publishing content primarily and dipping in every once in awhile. Definitely feel free to @ me if you don’t get a response after a while on something and I’ll get around to it eventually. I used to follow 100% of the posts in the main categories, but I haven’t done that consistently in almost a year.
I hate to say it, but I don’t use webreports very much at all, so I don’t have much to add.
Have you resolved this? If not, I can try to find answers or others to help, but I would definitely recommend filing a PMR about this if it is still unresolved:
I am seeing a similar issue as I am unable to export the report into Pdf format… Web report version 9.5.9.62 running on Windows 2012R2 server. I was unable to locate the driver (Xerox phaser 6180 MFP-D PS) on my server but was able to locate Xerox phaser 6180/6189 MFP driver and installed the same.
Do we really need to have recommended driver from bigfix to make this working?? Or why my server is not showing up the driver?? Is there any issue with Windows 2012R2 server itself??
Can someone please help me out here?? Thanks in Advance.
As described in the above document, if the driver is not initially listed, you have to run the “Windows Update” to get more drivers.
I successfully tested the steps on my Windows 2012 R2 system.
Yes I did tried all the steps from the technote as you mentioned above but nothing seems to be working fine.
Tried with windows update as well, nothing is coming up with new updates.
I did opened a support case with IBM, even they have tested successfully on their lab 2012 R2 servers. And I did checked with our platform team, they have confirmed this driver is not supported on 2012 & 2012 R2 servers, the driver is available only on 2008 servers.
So completely blank at the moment as how I can proceed further to fix the problem. Do you think we should raise support ticket with Microsoft? Additionally do you think, Can we download the specific driver and install it manually on the server?
I did checked with my platform team, in order to complete the driver installation steps, we need to have the xerox phaser 6180MFP-D PS downloaded from xerox web site, but looks like the driver itself is not available in their site as per the platform team. As mentioned earlier, we are unable to select the drivers automatically, so the platform team has confirmed the only option is to download and install the driver manually on the machine. looks like we can’t do anything at the moment without the files.
Can you please tell me what is the version of OS where you installed the driver? Is that windows 2012 R2 standard or DataCenter version? Because my OS is standard one and the PMR team has tried that on DataCenter only and not on Standard. So I am going to check back with them again and see if they can install the driver on Standard version. Meanwhile Can you please confirm your OS version? Thanks in Advance.
Thanks for confirming. In case if you have the file, Would it be possible for you to send me the printer driver installer please? We are unable to find the driver on xerox website as well, platform team confirmed that there are no issues with server either. Thanks.
Check out below link, I’ve resolved this error by following this link. For me, setting the correct DISPLAY variable worked. You should check that once.