Version 8 - Snooze Option on Post Action Unavailable

Usage and Config Platform
1

(imported topic written by SystemAdmin)

Hello,

Since our upgrade to V8 - it appears (at least for our install) that the Snooze option for a post action is no longer available/working. We have tried all the scenerios for a post action and the Snooze button is there on the client pop up window - however it is grayed out. Any thoughts? Thanks!

Cheers,

Mike

2

(imported comment written by SystemAdmin)

This is strange. The “snooze” option for an action is available today. Anyone else run into that on v8?

3

(imported comment written by SystemAdmin)

This is now an interrmintant issue. It appears the snooze option is only available every other day. Should I place a support call or is it a known issue? Thanks.

Mike

4

(imported comment written by MikeOttum)

Hi Mike,

Thanks for the report. We’re currently investigating this, and I’ll let you know when we know more.

Mike

5

(imported comment written by SystemAdmin)

Hi Mike,

I can’t reproduce the behavior you are describing. Could you send me a copy of the action.fxf files from the BES Client for a couple of actions that you are having problems with? A screen shot of the console description would be helpful too to see how what options you are choosing. Can you reproduce the behavior?

-Tyler

6

(imported comment written by SystemAdmin)

Hi Tyler,

The funny thing is that I can and can’t reproduce it. Today it’s working fine. Yesterday morning it was an issue. Seems to sporadically be available. As soon as I can reproduce will get the info. Will also try on some different agents. I believe I was seeing this on version 8 clients. But I need to verify.

7

(imported comment written by SystemAdmin)

Ok, thank you Mike. Checking the agent version is a good idea, could be actions issued in 8.0 behave differently on the 7.2 agents or something like that. I would start tracking a few variables to try to isolate the issue:

  1. OS Version.

  2. BES Client Version.

  3. Action ID

  4. Machines where incorrect behavior is observed

  5. Time the problem occurred

  6. BES Client logs from computers with the problem (the __BESData directory is good to have too).

Is it possible that the action reached the expiration time period and thus can’t be snoozed any longer?

8

(imported comment written by SystemAdmin)

Will do. Thanks. No on the expirattion time - because as soon as the end user receives the pop up window the Snooze button is already “greyed” out - but the timer is counting down. But I will check on 1-6 details too. Thanks!