Users logged into the WebUI are suddenly logged out

hi all ,

we have a problem with webui users. Users logged into the WebUI are suddenly logged out.

I found an IBM technote. I increased the thread limit on the BES root server from 250 to 1000 problem still persist. how this setting works ? Do i need restart root server service ? How can i fix this proble ? should i increase 1000 to new number ?

_HTTPServer_ThreadLimit_api

http://www-01.ibm.com/support/docview.wss?uid=swg22009031

webui log ;

Thu, 12 Oct 2017 07:39:41 GMT bf:bfauth:error Login error for user “87”: SyntaxError: Unexpected token S
Thu, 12 Oct 2017 07:39:41 GMT bf:bfauth:error body: {“type”:“Buffer”,“data”:[83,101,114,118,101,114,32,116,111,111,32,98,117,115,121]}
Thu, 12 Oct 2017 07:39:41 GMT bf:bfauth:error Response from server with syntax error : Server too busy
Thu, 12 Oct 2017 07:39:41 GMT bf:bfproxy:error Logging out due to error: bfauth_server_error
Thu, 12 Oct 2017 07:39:41 GMT bf:bfauth:error Login error for user “177”: SyntaxError: Unexpected token S

Hey swiars-

Yeah the log messages in your service-app log are classic indications of what that technote talks about. In the past I’ve actually increased it to far greater than the recommended technote value to something like 20000. After making this change, you actually need to restart the root server service for it to take effect.

The thing that’s probably triggering this is when you have users logon to the thick console, that initial caching period that the thick console does takes all available threads from the root server.

SO, when there’s some downtime in your environment, I’d do some experiments with different ThreadLimit levels, thick console logins, and logged in webui sessions until you don’t see this problem anymore.

Hopefully that helps!

-Dex

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