User interface process unable to launch

Usage and Config Platform
1

Error apears in bigfix client log for all installed clients. No clients appear in server “subscribed computers”.
I have stopped agent, deleted mailbox, restarted with same issue. Also rebooted.
Even the client that is installed on the server can not be seen.

log output;
t 08:34:46 +1000 -
ActiveDirectory: Refreshed User Information - Domain: BIZLINK User: adm-willis20
User interface process unable to launch (22.1314) for user ‘adm-willis20’. Retrying every 30 seconds.
SetupListener success: IPV4/6
Encryption: optional encryption with no certificate; reports in cleartext
Report posted successfully
At 08:50:31 +1000 -
Report posted successfully
At 09:06:12 +1000 -
Report posted successfully

Trying to implement IBM license reporting using bigfix following IBM installation guide.
Is there an easier way to get the clients working ?
Steve

2

The error seems to be:

ERROR_PRIVILEGE_NOT_HELD

1314 (0x522)

A required privilege is not held by the client.

So do you have any permission type applications running on the system? This would be something that can prohibit the execution of an application.

What version of the platform and the OS? This may need you to open a PMR

3

Yeah probably time to call IBM. I used SQL express which maybe constrained and not work.
The client username is administrator and is also DB owner and holds all permissions ticked.
Using 2012 R2. I install server/agent on same server but they dont communicate so I have zero subscribed computer and hence can not run fixlets or go past basic install tasks. I cant install VM tools as zero subscribed computers.
In License tool GUI the data sources are correct but still can not add VM managers.
Standard error “Before you can configure VM managers, you must install and run the IBM BigFix services, including Web Reports blah blah” - My web reports works fine and all services are running.
Anyways thanks for your help.

4

Looks like two separate problems.
For the User Interface not launching, that’s on the client.

As your logged-on user, try to launch c:\Program Files (x86)\BigFix Enterprise\BES Client\BESClientUI.exe and see if the system tray appears.
Do you have any odd permissions on the BES Client folder that would prevent the user from accessing it (they should not be able to access __BESData, but should be able to access BESClientUI.exe)
Do you have any Application Whitelisting in effect (AppLocker, RES, or whitelisting through Symantec, McAfee, etc.)? Have you changed the BESClient Service to run under a different account (it should be running under the default SYSTEM account).

It looks like the client is launching and connecting to the BES Relay and sending reports. The system not appearing in the server could be due to a couple of different things.

  1. Are you authorized as an Operator on that client (either you are a Master Operator account, or your BES Operator Account has Computer Management Rights that assign this computer to your operator?)
  2. Are you checking ‘Subscribed Computers’ on the Master Action Site, BES Support Site, or another site? A computer is only required to subscribe to the Master Action Site and the BES Support Site; for any other Sites, you’ll need to ensure you have the Computer Subscriptions set up on the site.
5

Thanks Alan M and Jason Walker
Alan - The missing right was NTauthority system - DBcreate -
My internal proxy was causing issue, when changed the sites came up.
Thx Steve