Upload files to Software Distribution Packages

Usage and Config
1

(imported topic written by EspenD91)

We have just started to use “Manage Software Distribution Packages”. When uploading files we get a warning “File uploads in progress”. That warning doesn’t go away. We have even tested with small files (less than 50KB) located on the BES server itself and using the local console to bypass potential FW-problems Still the upload doesn’t seem to finish. Version 8.1.617.0

Any ideas?

Best regards,

Espen

2

(imported comment written by EspenD91)

… and the files have been uploaded to \BigFix Enterprise\BES Server\wwwrootbes\Uploads

3

(imported comment written by BenKus)

Look under “Setup” and make sure you have deployed the Fixlets including downloading and registering the server download plugin.

Ben

4

(imported comment written by EspenD91)

Thanks Ben!

These fixlets where all listed as non relevant.

The relevance clause for “Setup” was incorrect. Made a custom copy without the incorrect relevance check, installed and everything is fine now.

Best regards,

Espen

5

(imported comment written by SystemAdmin)

I had this issue, but my problem was that the BES plugin service was not running as the Active Directory service account that had rights to the database. In our case, the DB server is a separate box, and we use NT auth on the service accounts. If you simply deploy the plugin service and install the upload service plugin via fixlets, it can only start them as local system. Change service login account, problem solved.

1 Like
6

(imported comment written by SystemAdmin)

+1 to the service ID solution… Worked great for me!

7

(imported comment written by CheleCuca)

+2 to the service login account solution. After changing it from local system to the correct AD account name all started to work.

thanks for posting the solution!

8

Hi,

  1. Environment:
    I’ve new installation of IEM 9.1 - on the same server I’ve also SQL Express.

In IEM configuration TASKS and SWD Setup I’ve done:

  • BES server plugin service is installed - completed
  • SOAP Api for plugin - completed
  • REST Api for plugin - completed
  • TEM server download plugin - completed
  • TEM upload maintenance service - completed
  • ODBC DSN names shows good connection and no problems with “Test connectivity” - success
  • SQL Express has sa user configured and is owner of every single DB I have - password good.
  • File size does not make any difference. My file is 29mb
  • I’ve free space on my drive - no problems with that.

  1. Problem:
    Files hangs in stage of uploading…

  2. Logs - Upload.log shows:
    [Thu, 26 Feb 2015 19:58:50 +0200]Waiting 10
    seconds to retry the Temp to Uploads queue due to SQL failure.
    [Thu, 26 Feb 2015 19:58:51 +0200]Could not
    connect to DSN: bes_bfenterprise using username: sa
    [Thu, 26 Feb 2015 19:58:51 +0200]Cannot
    execute query:select count(1) from dbo.dashboarddata where
    name=‘SWD_Orphan_fe6808d5d11e94dc5581f33ed386ce552f0c84d6’ and IsDeleted=0 and
    DashboardId=‘SoftwareDistribution.ojo’ to check if that deleted file has an
    orphan.
    [Thu, 26 Feb 2015 19:58:51 +0200]Waiting 10 seconds to
    retry the Temp to Uploads queue due to SQL failure.

  • I’ve tried to execute these queries in MS SQL Studio - no problems.
  • MS SQL DB is setup for SQL and WindowsNT login - Mixed.
  • all services is running under Local system user - seems to be ok.
  • I don’t see uploadmanager service to be running under TaskManager / servcies (I’ve tried all previous steps for configuration but no success).

I’ve tried to run uploadmanager.exe independently - I got the same error.

Any ideas - where could be the problem?

Best regards,
Ingmars