(imported topic written by JRigas)
Hey,
I have this error in the client log of the server:
Starting upload of file ‘98e90c643f8800707104e49609a8ac9a33954617’ of size 7660409
Error uploading file ‘98e90c643f8800707104e49609a8ac9a33954617’, restarting in 30 seconds
It gives this error every 30 seconds.
Anyone ideas?
Even I am getting the same issue
Starting upload of file ‘e374920046ea720dbfbb335a7281fcfc97df1a70’ of size 3566
Error uploading file ‘e374920046ea720dbfbb335a7281fcfc97df1a70’, moving to next file in 30 seconds
At 13:52:44 -0400 -
Starting upload of file ‘5ee2c584f7be703b2a9b218c4efaca3ac04307c5’ of size 44559
Error uploading file ‘5ee2c584f7be703b2a9b218c4efaca3ac04307c5’, moving to next file in 30 seconds
Anyone ideas here?
got any solution?am also getting the same error .please let me know if you found any solution
Hi,
Could you share solution for this??
Thanks
Clearly the error message in the agent log file just means the agent is not able to upload a file.
The main reason is at server, agent or relay level ( all relays in the chain between the agent and the server ) the default values for the following setting are not enough and need to be increased:
_BESClient_ArchiveManager_MaxArchiveSize
_BESRelay_UploadManager_BufferDirectoryMaxSize
_BESRelay_UploadManager_BufferDirectoryMaxCount
_BESRelay_UploadManager_CompressedFileMaxSize
These settings are documented here:
https://help.hcltechsw.com/bigfix/9.5/platform/Platform/Config/r_client_set.html
In any case activating the tracing on each relay in the relay chain and on the server, would be possible look for the file hash and check where the upload is in stuck, possibly identify an error message explain why the file is not post forward and so does not reach the server
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0022823