Uninstall registry key not being created

I have been tasked with creating an install for a customer that will use BigFix to deploy it to networked computers.
If the install is run locally on a computer, it works fine. An uninstall registry key is created and the application shows up in Control Panel, Apps & Features for uninstall.
When the customer uses BigFix to install the application, it does not create an uninstall key and the application does not show up in Control Panel, Apps & Features.
Is there something that our customer can look at or try that will help us resolve this problem? Thanks for any help.