Unexpected Remote Directory Listing Error

Usage and Config Platform
1

(imported topic written by jlenaeus91)

I’ve just installed the BESclient on my first XP SP2 host. The host remains at not reported from inside the BESConsole.

When I look at the log files for the client I see "Failed to Synchronize - Unexpected remote directory listing error.

Any ideas?

Thanks,

Joe

2

(imported comment written by BenKus)

Hi Joe,

This type of error tends to mean that the agent tries to get information from the server about Fixlets, properties, actions, etc, but it gets back a response it didn’t know how to deal with. It is possible that this would indicate an issue on the server/relay but if it is only this one computer, it might be a different problem. You might want to double-check you are using the right masthead file and you might try running the BES Client Diagnostics tool.

If you can’t get it working, I suggest you send the Client Diagnostics output to the support team and they should be able to figure it out.

Ben