All of a sudden my teammate is getting the below (No action meets the filter criteria) on his console: Any idea how this can be resolved?
Sounds like a permissions issue. I would double-check the Operator and Role permissions for the individual in question.
https://help.hcltechsw.com/bigfix/9.5/platform/Platform/Console/c_operators.html
He being a non-master operator has the same level of access just like his other colleagues:
That said, he’s also getting the below error on his console:
in class ActionRefresh::Task
HTTP Error 18: An unknown error occurred while transferring data from the server: transfer closed with outstanding read data remaining
None has this issue except his.
@dipan1990, given the HTTP Error 18 and assuming that other operators can login without issue, I would have this individual try:
- Clear/drop local BES console cache and close the BES console instance.
- Re-login and check for HTTP Error 18 in BES console error viewer.
If the issue persists, I would have this operator attempt to login from another system that has a known good BES client installation.
Please update once the above has been attempted and provide status. Thank you.
Casey, point 1 and 2 has been performed. Also, the user has tried to login in from all the available bes console. Still the same.
I would enable verbose logging for this user’s BES console session and then open a support case with L2.