Unable to upload iso

Hi, I have iso file already copied on the server where I have the console running on. I’m importing the iso file, but the only message that says (and does not change) is Inspecting image information again… please wait. This is what the runningcommand.log tells me:

7-Zip 18.06 (x86) : Copyright © 1999-2018 Igor Pavlov : 2018-12-30

Scanning the drive for archives:
1 file, 4994043904 bytes (4763 MiB)

Extracting archive: C:\Temp\SW_DVD9_Win_Pro_Ent_Edu_N_10_1809_64-bit_English_MLF_X21-96501.ISO\SW_DVD9_Win_Pro_Ent_Edu_N_10_1809_64-bit_English_MLF_X21-96501.ISO

Path = C:\Temp\SW_DVD9_Win_Pro_Ent_Edu_N_10_1809_64-bit_English_MLF_X21-96501.ISO\SW_DVD9_Win_Pro_Ent_Edu_N_10_1809_64-bit_English_MLF_X21-96501.ISO
Type = Udf
Physical Size = 4994043904
Comment = CPBA_X64FRE_EN-US_DV5
Cluster Size = 2048
Created = 2018-10-29 19:00:00

Everything is Ok

Size: 4314799742
Compressed: 4994043904

and I see a install.wim file in the same folder as where I find the runningcommand.log file, but the strange thing is date modified of that file is 10/29/18.
What can I do to get the iso file correctly uploaded?

Thanks for your advice.


if you see “Inspecting image information again…” it’s supposed that it’s working to inspect the install.wim file. If you receive a message asking if you want to stop the running script, you have to answer “no” for the import process to continue.

Hi sergio, thanks, but I’m not getting the question to run a script and I’m unable to cancel that window. It’s just not continuing.
Any advice?

Kind regards,

And when I try to delete the .wim file under %USERPROFILE%\OSDeployment\install.wim, I get the message that the file is open in IBM Tivoli Provisioning Manager for OS Deployment Web interface extension on data modified 29/10/18 so it’s like a process that was not completed in the past?

Hi, probably you have a process running (rbagent.exe if you are running on 32 bit or rbagent64.exe if you are running on 64 bit) that is locking that file and does not allow to run again the import process.
Could you please try to kill that process and re-import?

Killing the process and re-importing does not make any difference.
The same situation repeats itself.

I’m stuck here.

did you check, when killing the process, that no other instances of the same process were still running?
Could you please check the content of the rbagent.trc file in that folder?

[2019/02/19 03:10:37:54] IBM Tivoli Provisioning Manager for Images Web extension 64 bits v. (310.33)
[2019/02/19 03:10:37:77] Licensed Materials - Property of IBM. - INTERNAL
[2019/02/19 03:10:37:77] © Copyright IBM Corporation 1998, 2019.
[2019/02/19 03:10:37:77] All Rights Reserved. IBM, the IBM logo, and Tivoli are trademarks of IBM Corporation in the United States, other countries or both.
[2019/02/19 03:10:37:171] Bootable: \.\PHYSICALDRIVE0
[2019/02/19 03:10:37:194] Device \.\PhysicalDrive0 (0:0) is a regular disk
[2019/02/19 03:10:37:194] Device size: 104857600 KB
[2019/02/19 03:10:37:194] Hard disk geometry: ff 3f
[2019/02/19 03:10:37:194] Non-USB: \.\PhysicalDrive0
[2019/02/19 03:10:37:194] Device \.\PhysicalDrive1 (0:1) is a regular disk
[2019/02/19 03:10:37:194] Device size: 31457280 KB
[2019/02/19 03:10:37:194] This disk geometry: ff 3f
[2019/02/19 03:10:37:194] Non-USB: \.\PhysicalDrive1
[2019/02/19 03:10:37:202] Running in offline mode
[2019/02/19 03:10:37:218] A LoadPakUtils: loading from rbagent.pak
[2019/02/19 03:10:37:226] A LoadPakUtils: successfully loaded
[2019/02/19 03:10:37:374] A Loading server extensions if available
[2019/02/19 03:10:37:374] A Working in offline, extensions are disabled
[2019/02/19 03:10:37:382] A No ServerID has been defined
[2019/02/19 03:10:37:468] A Selected temporary folder: ‘local://temp/tpm_A84F6A5631A286CF_1’
[2019/02/19 03:10:37:468] A Mounting install.wim index 1
[2019/02/19 03:10:38:210] WIM library loaded

ok, so the process is hung while trying to mount the image.
Could you please try to run the console “as administrator”? (right click on console icon and “run as administrator”)?
Is not working yet, could you please try to manually mount the install.wim image (DISM.exe /Mount-Wim /WimFile:C:\test\images\myimage.wim /index:1 /MountDir:C:\test\offline) to see if it works?

1 Like

Update on the issue.
It’s solved. I have installed the console onto a different server so it seemed to be a server related issue.