Unable to upgrade BigFix Relay - Previously installed using BigFixRelay.MSI file

Usage and Config
1

Hi All,

We recently upgraded our environment to v11.03 and I’m looking at deploying the client and relay upgrades. I setup a policy action (action without and end time) to deploy the v11.03 relay package and it failed on a few machines. When I manually ran executable (*.exe) on the failed servers they seem to have previously had BigFix Relay installed using an MSI.

I tried obtaining the the uninstall string command via the registry and running it but that presented the same problem. Any ideas?

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2

Please try the following steps:

  1. Open the Registry Editor (regedit)
  2. Navigate to:
    HKEY_CLASSES_ROOT\Installer\Products
  3. Back up the entire Products key as a precaution.
  4. Look through the subkeys for any entries related to “BigFix Relay”.
  5. Delete all keys associated with “BigFix Relay”.
  6. Run the BESRemover tool to clean up any remaining components, or remove them manually.
  7. Attempt to reinstall the software.

This should resolve the issue.

2 Likes
3

This usually happens because the location of the installation MSI files was removed (maybe some windows cleanup or a different user managing the upgrade).
In order to restore the old info, you can

  • download the previous installer to the version you were upgrading
  • extract the package content with <old installer>.exe /s /x /b"c:\BigFixRecovery\test" /v"/qn"
  • recreate the missing temp folder and put the extracted files there