Unable to load user interface (Computers Section)

Usage and Config Platform
1

(imported topic written by ankitpatel91)

Hi Team,

I am new to BigFix environment. Recently we had a problem with BigFix console. When we try to launch BigFix console from the BES Server. Its extremely slow in laoding user interfaces. It takes about an hour to load.

When we try to launch BigFix Console from Database server it loads much faster within a minutes. I am nost sure why console is slow in laoding from BES Server. We have 4gb of memory total. Please help me in find out the solution.

It was working fine before. we applied the MS patches on database server abd relays and after BigFix server stopped communicationg to Relays and Database so we rolled back the patches we installed. After restoring connectivity, the issue started (Slow in response)

Please help.

2

(imported comment written by BenKus)

Hi Ankipatel,

I am not sure about the issue… That is a very long time to load, but we don’t know of any issues caused by patches… I think you should contact support and they can look into it with you…

Ben

3

(imported comment written by ankitpatel91)

Thanks for the reply. Appreciated. After logging in to the console, it takes about 75 minutes to load data and after it hangs completely.