Unable to install Windows6.1-KB2496898-v3-x64.msu

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1

(imported topic written by vjagadabhi91)

Dear All,

We are using BigFix 8.0 and we have Windows 7 x86 client systems.

I have used below commands to install Windows6.1-KB2496898-v3-x64.msu through BigFix Software Distribution but it is failed.

Windows6.1-KB2496898-v3-x64.msu /quiet /norestart

wusa Windows6.1-KB2496898-v3-x64.msu /quiet /norestart

msiexec Windows6.1-KB2496898-v3-x64.msu /quiet /norestart

Log file:

At 11:03:40 +0530 - opsite36 (http://BIOCONPATCH:52311/cgi-bin/bfgather.exe/opsite36)

Relevant - Software Distribution - Deploy: Rupee extract (fixlet:38402)

Start monitoring action - Status of Action 38402 (fixlet:2147522050)

At 11:03:40 +0530 -

ActionLogMessage: (action 38402 ) Action signature verified

At 11:03:41 +0530 -

ActionLogMessage: (action 38402 ) Non-Distributed - DownloadsAvailable

ActionLogMessage: (action 38402 ) starting action

At 11:03:41 +0530 - opsite36 (http://BIOCONPATCH:52311/cgi-bin/bfgather.exe/opsite36)

Command succeeded (Using download manager collected file) download http://BIOCONPATCH:52311/Uploads/345b50493ea90a221ca2bb30fbe1ff2642a71f79/Windows61-KB2496898-v3-x64.msu.tmp (fixlet 38402)

Command succeeded (evaluated true) continue if {(size of it = 13439111 AND sha1 of it = “345b50493ea90a221ca2bb30fbe1ff2642a71f79”) of file “Windows61-KB2496898-v3-x64.msu.tmp” of folder “__Download”} (fixlet 38402)

Command succeeded extract Windows61-KB2496898-v3-x64.msu.tmp (fixlet 38402)

At 11:03:43 +0530 -

Report posted successfully.

At 11:03:45 +0530 - opsite36 (http://BIOCONPATCH:52311/cgi-bin/bfgather.exe/opsite36)

Command failed (Thread execution failed) wait __Download\wusa Windows6.1-KB2496898-v3-x64.msu /norestart /quiet (fixlet 38402)

At 11:03:45 +0530 -

ActionLogMessage: (action 38402 ) ending action

At 11:05:17 +0530 -

Report posted successfully.

Please find the enclosed screenshot for the same.

Windows Update service is running on all systems.

Please help us in resolving this issue.

Thanks & Regards

vamsi

2

(imported comment written by vjagadabhi91)

Hi,

Today we resolved the issue by using a batch script to execute the .msu file from the client system.

BigFix Code:

wait _downloads\rupee.bat

Batch code:

“c:\windows\system32\wusa.exe” “_downloads\Windows6.1-KB2496898-v3-x64.msu” /quiet /norestart

3

(imported comment written by AGOTAY)

vjagadabhi91
I have the exact same error but cannot understand your workaround correctly… I cannot see on client path C:\Program Files (x86)\BigFix Enterprise\BES Client__Download the .msu file. Maybe the download never completed, don’t know sure…

Can you explain or share what exactly you have on the Action Script? My Fixlet was build using the
BES Software Distribution Wizard for Windows

Thanks in advance,

4

(imported comment written by JasonWalker)

Command failed (Thread execution failed) wait __Download
wusa
Windows6.1-KB2496898-v3-x64.msu /norestart /quiet (fixlet 38402)

There’s your problem. “wusa” is not under the __Download folder, it’s under \windows\system32.

While you’re at it, make sure your action isn’t using 32-bit mode (the BES client default). You need to ensure
action uses wow64 redirection false
in the action. And the command you’re executing would be

waithidden wusa.exe “__download\Windows6.1-KB2496898-v3-x64.msu” /norestart /quiet

5

(imported comment written by JasonWalker)

@AGOTAY: The download ends up at C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData<site>__Download, where could be “actionsite”, “mailboxsite”, or “opsiteXXX” for your operator #.