Unable to deploy across subnets

Usage and Config Platform
1

(imported topic written by semaber91)

All the BES components have been successfully installed but we’re experiencing problems when trying to deploy tasks across different subnets.

Directly connected

BES Server/Console directly connected (using a cross-over cable) to intended Client: BES Client Deploy installation successful, loads into Computers list on the Console and able to deploy tasks/fixlets.

Same subnet

BES Server/Console and intended Client connected through a switch (i.e. same VLAN): BES Client Deploy installation successful, loads into Computers list and able to deploy task.

Different subnets

Connected on different VLANs (using a router with switch module): BES Client Deploy installation successful but

does not

show up in the Computers list.

Is there something I need to configure in order for the Server/Console to detect Clients on other networks?!

2

(imported comment written by Bill.Ehardt)

Sounds like port/firewall issues. Can you telnet from the client to the bes server over port 52311 (if you used default port)?

also, can you resolve the fully qualified name of the bes server? e.g. nslookup besserver.domain.com.

From my experience all you need is to be able to resolve the server name and have TCP 52311 open.

3

(imported comment written by semaber91)

I can telnet from the Client to the Server/Console port 52311, yes. However I cannot telnet from the Server to the Client - I guess this is expected?

I don’t have a domain configured as this is a test network. Both the Client and the Server are operating on the default WORKGROUP. Does the traffic contact each other by name and not IP addresses then? We do not have DNS configured on the server - does this need to be implemented for it to work?

4

(imported comment written by NoahSalzman)

Some reading material that might help solve the problem:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=182

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=173

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=105

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=563

https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/BigFix%20Relays

5

(imported comment written by semaber91)

I will look into it. However a lot of these problems seem to be geared to cleints that were once in the Computers list - we don’t even get that far.

6

(imported comment written by SystemAdmin)

Hi Semaber91,

Do you solve this issue? I meet same problem like yours.

Alan Lai

7

(imported comment written by SystemAdmin)

I checked BES client logs, there is a error found, “GetURL failed”, I forgot to change IP in \windows\system32\drivers\etc\hosts. correct that IP then client connect is successful.

Alan Lai