Unable to connect to BigFix

1

Hi all,

we are having trouble connecting to the BigFix deployed on Linux through console. When we input username password on the console, it gives us this error:

Missing configuration setting Software\BigFix\Enterprise Server\GlobalOptions\StoragePath

Has anyone come across this? I do not see any KB article related to this topic.

Thank you

BigFix error
BigFix error949×556 105 KB

2

I'd suggest opening a Support case if you haven't already.

That said, is the Root Server service running? Does the /var/log/BESRelay.log show any errors?

3

The BESRelay.log logs is also giving below:
GatherMain (1600120576) - Exception in ServiceDownloadManager::DoWork: Missing configuration setting Software\BigFix\Enterprise Server\GlobalOptions\StoragePath

4

is this a new installation or an existing one ?

5 
/var/opt/BESServer
  besserver.config (Configuration file)
  besserver.config.default (Default configuration file)

Compare between the configuration file and the default configuration file and check the difference.

It looks like that the "Software\BigFix\Enterprise Server\GlobalOptions\StoragePath" setting is missing or the location is unaccessable