Unable to Capture Image, WIM

Hi,

Unable to capture wim file whereas task completed as well as copied some on files on shared folder

Action Status,

Some files are copied after task completed with reboot the system,

Shared drive is mapped and driver is uploaded,
Bigfix version 9.5.17

Regards,
Shaban

I’m afraid that’s not nearly enough info to try to help you diagnose the issue.
Check the LiteTouch and smsts log files for errors. Try posting the last 50 lines or so from smsts as well.

LiteTouch,

<![LOG[Copying C:\Deploy\Tools\X64\ccmgencert.dll to C:\MININT\Tools\X64\ccmgencert.dll]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Copying C:\Deploy\Tools\X64\00000409\tsres.dll to C:\MININT\Tools\X64\00000409\tsres.dll]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Reading C:\Deploy\Control\C_W10X64_01\TS.XML]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Saving task sequence XML to C:\MININT\Tools\X64\TS.XML]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Copying C:\MININT\SMSOSD\OSDLOGS\VARIABLES.DAT to C:\MININT\Tools\X64\VARIABLES.DAT]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[LTI beginning deployment]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[About to run command: “C:\MININT\Tools\X64\TsmBootstrap.exe” /env:SAStart]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Property LTIDirty is now = TRUE]LOG]!><time=“23:23:29.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Command completed, return code = -2147467259]LOG]!><time=“23:24:14.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Litetouch deployment failed, Return Code = -2147467259 0x80004005]LOG]!><time=“23:24:14.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“3” thread="" file=“LiteTouch”>
<![LOG[For more information, consult the task sequencer log …\SMSTS.LOG.]LOG]!><time=“23:24:14.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Property RetVal is now = -2147467259]LOG]!><time=“23:24:14.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Validating connection to \bigfix\image\Capture_DESKTOP-GJA4J83_1608831903909]LOG]!><time=“23:24:14.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Mapping server share: \bigfix\image]LOG]!><time=“23:24:14.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Mapped Network UNC Path Z: = \bigfix\image]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Found Existing UNC Path Z: = \bigfix\image]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Successfully established connection using supplied credentials.]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[TargetOS is the current SystemDrive]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Copying C:\MININT\SMSOSD\OSDLOGS\BFCollectOSPartitions.log to \bigfix\image\Capture_DESKTOP-GJA4J83_1608831903909\DESKTOP-GJA4J83\BFCollectOSPartitions.log]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Copying C:\MININT\SMSOSD\OSDLOGS\BFErrorDetection-stage1.log to \bigfix\image\Capture_DESKTOP-GJA4J83_1608831903909\DESKTOP-GJA4J83\BFErrorDetection-stage1.log]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Copying C:\MININT\SMSOSD\OSDLOGS\BFErrorDetectionSetup.log to \bigfix\image\Capture_DESKTOP-GJA4J83_1608831903909\DESKTOP-GJA4J83\BFErrorDetectionSetup.log]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>
<![LOG[Copying C:\MININT\SMSOSD\OSDLOGS\LiteTouch.log to \bigfix\image\Capture_DESKTOP-GJA4J83_1608831903909\DESKTOP-GJA4J83\LiteTouch.log]LOG]!><time=“23:24:15.000+000” date=“12-24-2020” component=“LiteTouch” context="" type=“1” thread="" file=“LiteTouch”>

Smsts

<![LOG[Deleting volume ID file E:_SMSTSVolumeID.7159644d-f741-45d5-ab29-0ad8aa4771ca …]LOG]!><time=“23:24:13.744-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“resolvesource.cpp:517”>
<![LOG[Successfully unregistered Task Sequencing Environment COM Interface.]LOG]!><time=“23:24:13.759-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“environmentlib.cpp:960”>
<![LOG[Executing command line: “C:\MININT\Tools\X64\TsProgressUI.exe” /Unregister]LOG]!><time=“23:24:13.759-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“CommandLine.cpp:819”>
<![LOG[==========[ TsProgressUI started in process 3560 ]==========]LOG]!><time=“23:24:13.806-330” date=“12-24-2020” component=“TsProgressUI” context="" type=“1” thread=“4440” file=“winmain.cpp:330”>
<![LOG[Unregistering COM classes]LOG]!><time=“23:24:13.837-330” date=“12-24-2020” component=“TsProgressUI” context="" type=“1” thread=“4440” file=“winmain.cpp:204”>
<![LOG[Shutdown complete.]LOG]!><time=“23:24:13.837-330” date=“12-24-2020” component=“TsProgressUI” context="" type=“1” thread=“4440” file=“winmain.cpp:512”>
<![LOG[Process completed with exit code 0]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“CommandLine.cpp:1115”>
<![LOG[Successfully unregistered TS Progress UI.]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“utils.cpp:3281”>
<![LOG[RegQueryValueExW is unsuccessful for Software\Microsoft\SMS\Task Sequence, SMSTSEndProgram]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“2” thread=“2992” file=“utils.cpp:866”>
<![LOG[GetTsRegValue() is unsuccessful. 0x80070002.]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“2” thread=“2992” file=“utils.cpp:897”>
<![LOG[End program: ]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“tsmanager.cpp:1066”>
<![LOG[Error Task Sequence Manager failed to execute task sequence. Code 0x80004005]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“3” thread=“2992” file=“tsmanager.cpp:1070”>
<![LOG[Sending error status message]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“tsmanager.cpp:1071”>
<![LOG[In non SMS staqndalone mode.Ignoring SendStatusMessage request]LOG]!><time=“23:24:13.853-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“tsmanager.cpp:1886”>
<![LOG[LOGGING: Setting log directory to “C:\Windows\TEMP”.]LOG]!><time=“23:24:14.072-330” date=“12-24-2020” component=“TSManager” context="" type=“1” thread=“2992” file=“tslogging.cpp:2180”>
<![LOG[Process completed with exit code 2147500037]LOG]!><time=“23:24:14.134-330” date=“12-24-2020” component=“TSMBootstrap” context="" type=“1” thread=“2612” file=“CommandLine.cpp:1115”>
<![LOG[Exiting with return code 0x80004005]LOG]!><time=“23:24:14.134-330” date=“12-24-2020” component=“TSMBootstrap” context="" type=“1” thread=“2612” file=“tsmbootstrap.cpp:1303”>
<![LOG[Used smsts.ini to set logging settings.]LOG]!><time=“23:24:14.478-330” date=“12-24-2020” component=“TsProgressUI” context="" type=“1” thread=“3408” file=“tslogging.cpp:1457”>
<![LOG[==========[ TsProgressUI started in process 1764 ]==========]LOG]!><time=“23:24:14.478-330” date=“12-24-2020” component=“TsProgressUI” context="" type=“1” thread=“3408” file=“winmain.cpp:330”>
<![LOG[Unregistering COM classes]LOG]!><time=“23:24:14.478-330” date=“12-24-2020” component=“TsProgressUI” context="" type=“1” thread=“3408” file=“winmain.cpp:204”>
<![LOG[Shutdown complete.]LOG]!><time=“23:24:14.478-330” date=“12-24-2020” component=“TsProgressUI” context="" type=“1” thread=“3408” file=“winmain.cpp:512”>

Hi,
on the target computer that failed to be captured, in the folder C:\Windows\Temp\DeploymentLogs you should find a more complete set of logs to understand the issue.

there are many files inside but not getting any error where Image/wim file have some trouble to copy on shared drive,

The main log file is BDD.log and it should contain the error.

In the log many files are copied to shared location except any image (.wim) file also not seen any error on this,

It is difficult for me to read screenshots, I usually check the forum from my phone. Please try copy/pasting the actual log content, rather than a screenshot of it. Use the code tags (the </> above the editor window) so it displays correctly in the Forum, or open a support incident so the team can read through the logs with you.

It looks like the first line of.uour screenshot had an error, but you’d have to scroll up to see what command had the error.

You may also need to watch the process as it’s happening to know where it’s failing.
If it’s in WinPE, and your WinPE fails to connect to the network or is missing a storage driver, it won’t be able to log that.

In case of error some of the logs are copied to the remote location but not the image that has not been possible to create. If the computer did not reboot yet and is still in the OS (not in WinPE), it’s something that occurred in the first phase, during the preparation, rather than during the actual image capture, it could be for example a failure while running the Microsoft Sysprep.
This should be reported in the BDD.log.