TROUBLESHOOTING: Run BES Client Diagnostics (Linux/UNIX/Mac)

Usage and Config Patch
1

Sometimes when running the “TROUBLESHOOTING: Run BES Client Diagnostics (Linux/UNIX/Mac)” fixlet it only uploads a single file “Index.txt” to the root server. Why does that this happen? Why isn’t it uploading the archive of log files, etc like it typically does?

Thanks!

2

The archive may be exceeding the maximum archive size for the upload manager, either on the client or relays. Standby…

Check _BESClient_ArchiveManager_MaxArchiveSize for clients and _BESRelay_UploadManager_CompressedFileMaxSize for Relays/Root Server at https://help.hcltechsw.com/bigfix/9.5/platform/Platform/Config/r_client_set.html#r_client_set__armg

3

Thanks Jason, do you have any recommended values you would recommend based on your experience?

4

“It Depends” ™

I’d check on some of those clients to see the size of log that it’s generating. The default client setting of 1 MB is probably too low.

There is some guidance if you’re using Inventory scans, as those archives are often larger. Are you using Inventory?

5

I got a kick out of the trademark comment. No, I’m not using inventory currently. I will toy around with the settings and see if i can get it working (seems like that is the issue based on what i’m seeing in the index.txt file).

Thanks

6

Hi Jason … do you have a link to the recommendations for Inventory Scans?

–Mark

7

If I recall correctly, there’s a fixlet in the Inventory site with a warning when the upload manager settings are at the (low) defaults. There should be a link in the fixlet description.