Trend Micro - Automatic Updates not working

Usage and Config Security
1

Hi Everyone,

I am trying to apply automatic update on the endpoints with TM on them by using task “Core Protection Module - Apply Automatic Updates” . But unable to perform any automatic updates and I am getting the below error,

Downloads

File

Status
Details

c_797.801
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171124_020740”/pattern/c_797.801
Hash: (sha1)03fb578f4f8470174e7edf3a6cefc30e8b65d2cc
Size: 29522 bytes
Next retry: The download will be retried the next time it is requested. Retry now

c_789.797
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171122_131540”/pattern/c_789.797
Hash: (sha1)0ae27801cb2b3ee256fe9b2ab891ebbaf8d7fa53
Size: 32258 bytes
Next retry: The download will be retried the next time it is requested. Retry now

c_787.795
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171121_035417”/pattern/c_787.795
Hash: (sha1)10c5b97165429ebac56ccd5821d1cecb022df389
Size: 27783 bytes
Next retry: The download will be retried the next time it is requested. Retry now

cvsapi817.zip
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171202_071517”/pattern/cvsapi817.zip
Hash: (sha1)20d8e7cc99119e18efae95a34335a7c9dc3db07b
Size: 61469067 bytes
Next retry: The download will be retried the next time it is requested. Retry now

tmwhite.zip
Complete
Cached on Server

c_801.805
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171126_001947”/pattern/c_801.805
Hash: (sha1)31bed51deb99d9361cbe7522edce66cea4f04202
Size: 12376 bytes
Next retry: The download will be retried the next time it is requested. Retry now

c_811.815
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171201_045314”/pattern/c_811.815
Hash: (sha1)37a86ca7f7316cd9388b35f306d0607efec6d81d
Size: 32918 bytes
Next retry: The download will be retried the next time it is requested. Retry now

c_795.801
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171124_020740”/pattern/c_795.801
Hash: (sha1)50c6c5b9fb112071685decb1e58119977a2cda0d
Size: 47110 bytes
Next retry: The download will be retried the next time it is requested. Retry now

c_785.813
Failed
[-]
[+] Download error: "Unexpected HTTP response: 400 Bad Request"
Download requested by client:
URL: http://127.0.0.1:52311/cpm/patterns/“20171130_072105”/pattern/c_785.813
Hash: (sha1)6700e93b8696f389b2d46ab02ecca82d6bceafdc
Size: 130978 bytes
Next retry: The download will be retried the next time it is requested. Retry now

Troubleshooting I did:
Reapplied the Task - Core Protection Module - Apply Automatic Updates, but the system were showing non relevant.

Can anyone please help me out to resolve this issue.

Thanks in advance.

2

@steini44 Can you please help me?

3

@BigFixNinja ?

I’m not sure CPM is still a thing?

I mean, sure technically the end date is still about three weeks away, but …

4

Correct, it really is dead and in the coffin. We just need to fill in the dirt, that happens on 12/31/2017

If you are on the BigFix Protection (Trend CPM) solution still, please get off and migrate now.

5

I’m working on making script that you can update

I’m pretty close but I can’t get it to work correctly
You want to run PCCNTMon.exe -us"

This will run an update and run it silent with these triggers just find a way to run this daily and you should be set.

Feel free to fix and update this if it’s helpfull. I’m working on this problem myself right now
waithidden cmd.exe /C Cscript.exe C:\Program Files\Trend Micro\OfficeScan Client “PCCNTMon.exe -us”