Trend CPM will not install

(imported topic written by JasonBigham91)

Only machine at entire location that will not install. Not sure how to proceed. Advice?

LOG:

c:\Program Files\BigFix Enterprise\BES Client__BESData__Global\Logs\20100226.log

ActionLogMessage: (action 1046 ) Non-Distributed - DownloadsAvailable

ActionLogMessage: (action 1046 ) starting action

At 21:34:49 -0800 - Trend Core Protection Module (http://sync.bigfix.com/cgi-bin/bfgather/trendcpm)

Command succeeded action parameter query “install_path” with description “Specify an installation path%0A%0AFor default installation path, leave blank” (fixlet 1046)

Command succeeded (evaluated true) continue if {(if (it = “”) then (true) else ((not exists matches (regular expression "

/:

") of it) of ((parenthesized part 3 of matches (regular expression “^(\w+):(\)?(.*)$”) of it) as string) of (if (it starts with “%22” AND it ends with “%22”) then ((preceding text of position (length of it - 1) of it) of (following text of position 1 of it) of it) else (it)))) of ((parameter “install_path” of action) as string)} (fixlet 1046)

Command succeeded (evaluated true) continue if {(if (it = “”) then (exists it whose (type of it = “DRIVE_FIXED” AND free space of it >= 70010241024) of (drive of parent folder of client)) else (if (exists parenthesized part 2 of matches (regular expression “^(%22)?(\w):”) of it) then ((exists drive it whose (type of it = “DRIVE_FIXED” AND free space of it >= 70010241024)) of ((parenthesized part 2 of matches (regular expression “^(%22)?(\w):”) of it as string) & “:”)) else (false))) of ((parameter “install_path” of action) as string)} (fixlet 1046)

At 21:34:50 -0800 - Trend Core Protection Module (http://sync.bigfix.com/cgi-bin/bfgather/trendcpm)

Command succeeded delete “C:\WINDOWS\CPMInstallResult.log” (fixlet 1046)

At 21:34:59 -0800 - Trend Core Protection Module (http://sync.bigfix.com/cgi-bin/bfgather/trendcpm)

Command succeeded (Exit Code=0) waithidden “C:\Program Files\BigFix Enterprise\BES Client__BESData\Trend Core Protection Module__Download\TMCPMInstaller.exe” -i “C:\Program Files\Trend Micro” (fixlet 1046)

At 21:35:08 -0800 - Trend Core Protection Module (http://sync.bigfix.com/cgi-bin/bfgather/trendcpm)

Command failed (File not found) delete ondemand.ini (fixlet 1046)

Command failed (Relevance substitution failed) delete “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\ondemand.ini” (fixlet 1046)

Command failed (Substitution failed while writing file) createfile until __DONE (fixlet 1046)

At 21:35:16 -0800 -

ActionLogMessage: (action 1046 ) ending action

At 21:36:22 -0800 -

Report posted successfully.

At 21:38:00 -0800 -

Report posted successfully.

(imported comment written by JasonBigham91)

Are these forums monitored by BigFix support?

CPMInstallResult.log

InstallResult

StartTime=2010/03/01 18:00:39

Status=0

Error=-2

FinishTime=2010/03/01 18:00:41

(imported comment written by jessewk)

Hi Jason,

These forums are not explicitly monitored by BigFix support. For support you should call the support line. However, there are a number of us who do monitor the forum who have a lot of experience and can usually help. For example, none of Ben, myself, Noah, Tyler, or Brolly (the top 5 BigFix posters) are actually part of the BigFix support group. For critical matters you should not rely on the forum.

To help answer your question, Status=0 means that the installer was in the “Preparing Installation” stage, and Error=-2 means that the installation package failed to extract.

I don’t know why the extraction failed. Maybe disk space issues on the system drive?

Jesse

(imported comment written by NoahSalzman)

jessewk

For example, none of Ben, myself, Noah, Tyler, or Brolly (the top 5 BigFix posters) are actually part of the BigFix support group.

Nor is Lee Wei part of the Support group… who easily beats me out of the top 5 if you measure contributions by quality instead of quantity. :wink:

Post_count++

(imported comment written by JasonBigham91)

22GB free, and it would appear that free disk space is part of the checklist for deploying CPM.

Is there any debug option to get actual valuable info other then “error 2” ?

(imported comment written by JasonBigham91)

Resolved… that was brutal 5 day scavenger hunt. Here was my solution, in case anyone runs across this:

The c:\temp folder on this workstation was ENCRYPTED. Once I decrypted it, bingo. I noticed in some of the logs that c:\temp is apparently used as a staging area and that lead me in that direction…

(imported comment written by jessewk)

The basic logs are detailed here:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=944

There are also some debug logs you can turn on. I don’t have the info readily on hand, but support should be able to help you out if you can’t get what you need from the logs noted in the link above.

Jesse