(imported comment written by Federico.Vietti)
Ok, this is the generated log:
2013-07-26 13:28:41 GMT 33 INFO - Starting IBM Endpoint Manager for Remote Control Controller Trace log
2013-07-26 13:28:41 GMT 33 INFO - Remote Control Controller build: 9.0.0.0102
2013-07-26 13:28:41 GMT 33 INFO - Operating system: Windows 7 (x86)
2013-07-26 13:28:41 GMT 33 INFO - Java version: 1.7.0_25 (Oracle Corporation)
2013-07-26 13:28:41 GMT 33 INFO - Session model: com.ibm.uk.greenock.ayudame.app.TRCSessionModel
2013-07-26 13:28:41 GMT 33 INFO - Command line arg: --host=10.16.63.79;
2013-07-26 13:28:41 GMT 33 INFO - Command line arg: --port=888
2013-07-26 13:28:41 GMT 33 INFO - Command line arg: --auditurl=http://10.105.148.66:80/trc/uploadAudit
2013-07-26 13:28:41 GMT 33 INFO - Command line arg: --uploadurl=http://10.105.148.66:80/trc/uploadRCInfo.do
2013-07-26 13:28:41 GMT 33 INFO - Command line arg: --help=–debug
2013-07-26 13:28:41 GMT 33 INFO - Command line arg: --configurl=http://10.105.148.66:80/trc/getControllerConfig.do
2013-07-26 13:28:42 GMT 33 INFO - Loading extensions from [C:\Users\G.BUCALO\Downloads\extensions]
2013-07-26 13:28:42 GMT 33 INFO - Command line arg: --session=Attivo
2013-07-26 13:28:42 GMT 33 INFO - Command line arg: --token=5c9fb58782af3de288439b16772bfe125d4dabd5420a192f85955426b4967b97
2013-07-26 13:28:42 GMT 33 INFO - Command line arg: --hostname=fptitmquxlp71
2013-07-26 13:28:42 GMT 33 INFO - Command line arg: --username=Default Administrator
2013-07-26 13:28:42 GMT 33 INFO - Command line arg: --target_id=0a9ae17e944cd7598c16037caa23c0a5
2013-07-26 13:28:42 GMT 33 INFO - Command line arg: --gw_list=10.105.148.72:888
2013-07-26 13:28:42 GMT 33 INFO - Command line arg: --broker_list=null
2013-07-26 13:28:42 GMT 33 INFO - Downloading content from http://10.105.148.66:80/trc/getControllerConfig.do
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid tool configuration for tool with prefix [tool09]
2013-07-26 13:28:42 GMT 33 INFO - Loaded tool with prefix [tool05] from configuration: [0:Windows Explorer]: [[WindowsFolder]\explorer.exe] with parameters [] as user []
2013-07-26 13:28:42 GMT 33 INFO - Loaded tool with prefix [tool01] from configuration: [1:Control Panel]: [[SystemFolder]\control.exe] with parameters [] as user []
2013-07-26 13:28:42 GMT 33 INFO - Loaded tool with prefix [tool06] from configuration: [2:Terminal]: [/usr/bin/gnome-terminal] with parameters [] as user []
2013-07-26 13:28:42 GMT 33 INFO - Loaded tool with prefix [tool02] from configuration: [3:Command Prompt]: [[SystemFolder]\cmd.exe] with parameters [] as user []
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid tool configuration for tool with prefix [tool10]
2013-07-26 13:28:42 GMT 33 INFO - Loaded tool with prefix [tool07] from configuration: [4:Control Panel]: [/usr/bin/gnome-control-center] with parameters [] as user []
2013-07-26 13:28:42 GMT 33 INFO - Loaded tool with prefix [tool03] from configuration: [5:Administrator Command Prompt]: [[SystemFolder]\cmd.exe] with parameters [] as user [admin]
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid tool configuration for tool with prefix [tool08]
2013-07-26 13:28:42 GMT 33 INFO - Loaded tool with prefix [tool04] from configuration: [6:Task Manager]: [[SystemFolder]\taskmgr.exe] with parameters [] as user []
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid key sequence configuration for key sequence with prefix [key05]
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid key sequence configuration for key sequence with prefix [key03]
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid key sequence configuration for key sequence with prefix [key01]
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid key sequence configuration for key sequence with prefix [key02]
2013-07-26 13:28:42 GMT 33 INFO - Discarding invalid key sequence configuration for key sequence with prefix [key04]
2013-07-26 13:28:42 GMT 33 INFO - Loading properties from ayudame.properties
2013-07-26 13:28:42 GMT 33 CONFIG - feature.collaboration = yes
2013-07-26 13:28:42 GMT 33 CONFIG - feature.fips_compliance = yes
2013-07-26 13:28:42 GMT 33 CONFIG - target.linux.rpm = ibm-trc-target-@VERSION@.i386.rpm
2013-07-26 13:28:42 GMT 33 CONFIG - history.file = trc_history.properties
2013-07-26 13:28:42 GMT 33 CONFIG - target.config.file.name = ibmtrct.conf
2013-07-26 13:28:42 GMT 33 CONFIG - feature.recording = yes
2013-07-26 13:28:42 GMT 33 CONFIG - target.config.template = ibmtrct.conf
2013-07-26 13:28:42 GMT 33 CONFIG - target.windows.setup = trc_target_setup.exe
2013-07-26 13:28:42 GMT 33 CONFIG - feature.remote_install = yes
2013-07-26 13:28:42 GMT 33 CONFIG - configuration.file = trc_controller.properties
2013-07-26 13:28:44 GMT 33 INFO - Creating Direct connection Forth Session
2013-07-26 13:28:44 GMT 33 INFO - Generated Controller ID: 1a853331b60ebbeb808d22eac3d9b827
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [lo] because the API method invoke failed. java.lang.StringIndexOutOfBoundsException: String index out of range: -1
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net0] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net1] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net2] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [ppp0] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth0] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth1] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth2] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [ppp1] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net3] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Realtek PCIe GBE Family Controller] is [e8:40:f2:fc:1b:ce]
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Atheros AR9485WB-EG Wireless Network Adapter] is [74:e5:43:49:6b:48]
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth4] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth5] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net5] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Dispositivo Bluetooth (Personal Area Network)] is [74:e5:43:49:a7:b6]
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Microsoft Virtual WiFi Miniport Adapter] is [16:e5:43:49:6b:48]
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Teredo Tunneling Pseudo-Interface] is [00:00:00:00:00:00:00:e0]
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth7] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net8] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [ppp2] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Juniper Network Connect Virtual Adapter] is [00:ff:30:63:eb:07]
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Microsoft ISATAP Adapter] is [00:00:00:00:00:00:00:e0]
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Microsoft ISATAP Adapter #4] is [00:00:00:00:00:00:00:e0]
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Microsoft ISATAP Adapter #2] is [00:00:00:00:00:00:00:e0]
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net12] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 FINE - Retrieved (API) MAC Address for interface [Microsoft ISATAP Adapter #5] is [00:00:00:00:00:00:00:e0]
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net14] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net15] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth9] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth10] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth11] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth12] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth13] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth14] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [eth15] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net16] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net17] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net18] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net19] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 WARNING - Returning MAC 00:00:00:00:00:00 for interface [net20] because the API method invoke failed. java.lang.NullPointerException
2013-07-26 13:28:44 GMT 33 FINE - Interface for outgoing connection is [Software Loopback Interface 1] with MAC [00:00:00:00:00:00]
2013-07-26 13:28:44 GMT 33 WARNING - Defaulting to MAC 00:00:00:00:00:00 because no interfaces match IP []
2013-07-26 13:28:44 GMT 33 INFO - Identifying controller with IP [] and MAC [00:00:00:00:00:00]
2013-07-26 13:28:44 GMT 33 FINEST - Created ParallelConnectionController [19827612] with initial status [1]
2013-07-26 13:28:44 GMT 33 FINEST - ParallelConnectionController [19827612] Connecting to [(10.16.63.79):888] and targetId [0a9ae17e944cd7598c16037caa23c0a5]
2013-07-26 13:28:44 GMT 33 FINEST - ParallelConnectionController [19827612] Created ParallelConnection to [(10.16.63.79):888] using no gateway
2013-07-26 13:28:44 GMT 33 FINEST - ParallelConnectionController [19827612] Created ParallelConnection to [(10.16.63.79):888] using gateway [10.105.148.72:888]
2013-07-26 13:28:44 GMT 42 INFO - Connection attempt to [10.16.63.79:888]
2013-07-26 13:28:44 GMT 42 INFO - Not using proxy. Direct connection
2013-07-26 13:28:44 GMT 42 SEVERE - Connection error
java.net.SocketException: Permission denied: connect
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.ibm.uk.greenock.ayudame.protocol.forthv2.ForthConnection.connect(ForthConnection.java:137)
at com.ibm.uk.greenock.ayudame.protocol.forthv2.ParallelConnection.run(ParallelConnection.java:77)
at java.lang.Thread.run(Unknown Source)
2013-07-26 13:28:44 GMT 42 INFO - Failed direct connection to [10.16.63.79:888]
2013-07-26 13:28:44 GMT 42 FINE - ConnectionException details:
com.ibm.uk.greenock.ayudame.app.ConnectionException
at com.ibm.uk.greenock.ayudame.protocol.forthv2.ForthConnection.connect(ForthConnection.java:151)
at com.ibm.uk.greenock.ayudame.protocol.forthv2.ParallelConnection.run(ParallelConnection.java:77)
at java.lang.Thread.run(Unknown Source)
2013-07-26 13:28:44 GMT 42 FINEST - ParallelConnectionController [19827612] Increased aborted sessions counter to [1]
2013-07-26 13:28:45 GMT 33 FINEST - ParallelConnectionController [19827612] is now blocked until connected
2013-07-26 13:28:45 GMT 43 INFO - Connection attempt to [10.16.63.79:888] through gateway [10.105.148.72:888]
2013-07-26 13:28:45 GMT 43 INFO - Attempting connection to [10.16.63.79:888] using gateway [10.105.148.72:888]
2013-07-26 13:28:47 GMT 43 INFO - Encrypting session traffic with AES
2013-07-26 13:28:47 GMT 43 SEVERE - Received unknown packet type [102] from gateway
2013-07-26 13:28:47 GMT 43 FINEST - ParallelConnectionController [19827612] Increased aborted sessions counter to [2]
2013-07-26 13:28:47 GMT 43 FINEST - ParallelConnectionController [19827612] all connections are known to have failed. Blocked threads will be notified
2013-07-26 13:28:47 GMT 43 INFO - Sending End Session packet …
2013-07-26 13:28:47 GMT 33 FINEST - ParallelConnectionController.blockUntilConnected() returned after 1 seconds
2013-07-26 13:28:48 GMT 33 INFO - Stopping Remote Control Controller Trace log
any idea?