Tivoli Remote Control server installation

Usage and Config
1

(imported topic written by JRigas)

Hey,

After I’ve installed the TRC server (using the TRC installer), I cannot log in to the TRC server.

When I try, I get the error: A Database connection error has occured.

I’ve chosen the ‘automated installation’, with a remote DB (SQL server 2008).

I also made a new database, with SA permissions for the TRC user, and downloaded the sqljdbc driver.

Is there somewhere a log where I can see what’s going on? Because after the installation was completed ‘succesfully’ (according to the installer), nothing had changed on the TRC database (there also weren’t any log entries in the SQL server log).

So I’m guessing there is something wrong with the connection to the database.

Thanks in advance for any help I get.

2

(imported comment written by SystemAdmin)

Hi,

It does seem there is a problem with your DB connection. This could be caused by an authentication error, or perhaps an issue with the drivers. You mention you have downloaded the sqljdbc driver, perhaps he path to the drver was not specified correctly?

You will find debugging information in the trc.log(in C:\Program Files\IBM\Tivoli\TRC\server)

Thanks

Regards,

Pati

3

(imported comment written by JRigas)

Thanks Pati, found in the log I had to use the ‘sqljdbc4.jar’ driver instead of ‘sqljdbc.jar’.

4

(imported comment written by nagaraj.s)

Hi admin,

I have configure the IBM TEM Remote control server in windows 2008R2 server with ms-sql server 2008R2 database server.

I have configure with remote control server wizard and successfully installed. then login the console enter the user name and password,

but I got an error with a database connection error with occured .

I have also check with trc.log the log is empty

Please help me to solve the issue

Regards

Nagarajan

5

(imported comment written by JoseManuelGomez)

Hi,

The trc.log file should be at C:\Program Files (x86)\IBM\Tivoli\TRC\server in a default Windows installation. If the file there is empty you can also check the contents of the messages.log file at C:\Program Files (x86)\IBM\Tivoli\TRC\server\wlp\usr\servers\trcserver\logs. That file should also show more details about the reason why the connection to the database is failing.

6

(imported comment written by nagaraj.s)

HI sir,

Please Update this case

How to install in Tivoli endpoint manager Remote server and gateway !

Regards

Nagaraj

7

(imported comment written by JoseManuelGomez)

Hi,

Hopefully the answer above helps pointing to the cause of the connection error in the RC server.

With regards to the gateway, there is a deployment task available in the list of fixlets provided in the Tivoli Remote Control site in IEM that you can use to install it. Once the gateway is installed via IEM, you need to configure the connections you need for your environment. Please refer here for more details on how to configure the different types of connections the gateway supports:
http://www-01.ibm.com/support/knowledgecenter/SS63NW_9.1.0/com.ibm.tivoli.tem.doc_9.1/Remote_Control/RC_Admin_Guide/rcadmgatewayconf.html?lang=en

8

(imported comment written by nagaraj.s)

Hi sir,

Please share the documents for Tivoli remote control server installation process

(or) can you tell me the status of possible in tivoli remote control administrator (or) controller can take a end user session without any notification ?

It’s possible please share the necessary configuration steps?

Regards

Nagaraj

9

(imported comment written by nagaraj.s)

Dear Sir,

Please share the documents for tivoli remote control server and target installation process ASAP

Regards,

Nagarajan.