Sync Bare Metal Server (Full Sync) fails

Hello,
the OSD image syncing fails in this step.
Failed continue if {exists file (parameter “READYTESTPATH” of action) whose (not exists lines whose (it as string contains "Resource temporarily unavailable"
could anyone help ?

Hi.
It could deal with a broken connection to the database server but more details can be seen in the file pointed by the value of the parameter READYTESTPATH.

Hello mutassem,
parameter “READYTESTPATH”="{(parameter “AGENTFOLDER”)}\updateidlescheme.log".
Please, inspect this file and post here the content.
Thanks,
Mariano

Hello mariano,
where could i find this parameter file ?
thanks in advance for your help

Hi.
It’s on the bare metal server computer in the folder of executable files of the bare metal server.
It’s “C:\Program Files\BigFix OSD” if it’s a recent installation or “C:\Program Files\Common Files\IBM Tivoli” if it’s a not recent installation or upgraded from a not recent installation.

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Bare Metal Server for BigFix OS deployment Web extension 64 bits v.7.1.1.20 (310.90)
© Copyright HCL Technologies Limited 2000, 2021.
All Rights Reserved. HCL, the HCL logo, and BigFix are trademarks
of HCL Technologies Limited in the United States, other countries or both.
Bootable: \.\PHYSICALDRIVE0
Server ipaddr = 192.168.21.12
Found exact Interface, ipaddr = 192.168.21.12
Server probing skipped for Interface, ipaddr = 192.168.21.12
Connect 192.168.21.12 -> 192.168.21.12
Device \.\PhysicalDrive0 (0:0) is a regular disk
Device size: 104857600 KB
Hard disk geometry: ff 3f
Non-USB: \.\PhysicalDrive0
A LoadPakUtils: loading from rbagent.pak
A LoadPakUtils: successfully loaded
A Loading server extensions if available
A Loading external plugins
A A A (called from DbGetSourceType (dbdb.rbc:4218))
A (called from DbRbcExecEx (dbdb.rbc:4280))
A (called from DbRbcExec (dbdb.rbc:4242))
A (called from LoadDbConfigInternal (dbdb.rbc:1806))
A (called from LoadDbConfig (dbdb.rbc:1886))
A (called from --toplevel-- (load.rbc:30945))
Attempt 1/3 to connect to the SQL database has failed
Waiting 30 seconds before retrying
A A A (called from DbGetSourceType (dbdb.rbc:4218))
A (called from DbRbcExecEx (dbdb.rbc:4280))
A (called from DbRbcExec (dbdb.rbc:4242))
A (called from LoadDbConfigInternal (dbdb.rbc:1806))
A (called from LoadDbConfig (dbdb.rbc:1886))
A (called from --toplevel-- (load.rbc:30945))
Attempt 2/3 to connect to the SQL database has failed
Waiting 30 seconds before retrying
A A A (called from DbGetSourceType (dbdb.rbc:4218))
A (called from DbRbcExecEx (dbdb.rbc:4280))
A (called from DbRbcExec (dbdb.rbc:4242))
A (called from LoadDbConfigInternal (dbdb.rbc:1806))
A (called from LoadDbConfig (dbdb.rbc:1886))
A (called from --toplevel-- (load.rbc:30945))
Attempt 3/3 to connect to the SQL database has failed
A A A (called from --toplevel-- (load.rbc:30945))
Warning: duplicating lock
Warning: duplicating lock
Warning: duplicating lock
A A A Known commands:
report : update agent status on the OS deployment server
process-commands : process pending OS deployment server commands
hostinfo : display general information on the machine
radget : download a .RAD archive from the OS deployment server
radput : upload a .RAD archive to the OS deployment server
radcheck : verify the consistency of a .RAD archive
radunpack : explode the content of a .RAD archive on a local path
mkimage : create a rembo archive from a local drive
rsimage : restore a rembo archive to a local drive
isoget : generate an ISO image from OS deployment server files
buildpcidb : create a PCI database export from a text file
poweroff : shutdown computer
install-kernel : install rembo on a system partition (old method)
install-kernelmbr : install rembo on a system partition, using the universal boot sector
install-archive : install an archive on a local partition
create-cdrom : create a bootable cdrom
fallback-mbr : disable hard disk boot with a fall back MBR
cmdlines : process a rbagent command lines file
joindomain : join a Windows domain
change-orgunit : Force to change orgunit if needed
resetminisetup : reset the mini-setup progress flag
checkdevices : look for devices not functioning properly
listdrivers : list installed drivers
startwinpe2 : Start the agent in a WinPE environment
startwinpe2nokernel : Start the agent in a WinPE environment
startLinuxDEnokernel: Start the agent in a LinuxDE environment
readnvram : Read NVRAM and write in the windows registry (Not supported. For troubleshooting purposes only)
writenvram : Write NVRAM (Not supported. For troubleshooting purposes only)
loadpak : Load a .pak file
exportxrb : Export agent .xrb file
commanddir : Process commands from a directory
Stopping Web extension
Error raised by DbQuery in dbdb.rbc, line 4521 [VM:2988]
Resource temporarily unavailable (Unable to open database connection)
Error raised by DbQuery in dbdb.rbc, line 4521 [VM:2988]
Resource temporarily unavailable (Unable to open database connection)
Error raised by DbQuery in dbdb.rbc, line 4521 [VM:2988]
Resource temporarily unavailable (Unable to open database connection)
Error raised by LoadDbConfig in dbdb.rbc, line 1899 [:0]
Connection refused (Failed to connect to the SQL database [DBD:1899])
Error raised by load.rbc, line 11937 [VM:2801]
Type-protected variable
Invalid RbAgent command: rad-updateidlescheme

Hi,
yes, it’s a broken connection to the database. I suggest to open a ticket to the support team.

1 Like

hi,
i tried syncing again and completed but still failed in health check as shown in attachment below!!!

Bare Metal Server for BigFix OS deployment Web extension 64 bits v.7.1.1.20 (310.90)
(C) Copyright HCL Technologies Limited 2000, 2021.
All Rights Reserved. HCL, the HCL logo, and BigFix are trademarks
of HCL Technologies Limited in the United States, other countries or both.
Bootable: \.\PHYSICALDRIVE0
Server ipaddr = 192.168.21.12
Found exact Interface, ipaddr = 192.168.21.12
Server probing skipped for Interface, ipaddr = 192.168.21.12
Connect 192.168.21.12 → 192.168.21.12
Device \.\PhysicalDrive0 (0:0) is a regular disk
Device size: 104857600 KB
Hard disk geometry: ff 3f
Non-USB: \.\PhysicalDrive0
A LoadPakUtils: loading from rbagent.pak
A LoadPakUtils: successfully loaded
A Loading server extensions if available
A Loading external plugins
A Connected to OS deployment server 1 (relay), using database AutoDeploy on RELAY\SQLEXPRESS
A DB Name:‘Microsoft SQL Server’, DB Version:‘14.00.1000’, Username:‘dbo’
A A A (called from ExternalRPCcall (osd_utils.rbc:317))
A (called from RunServerCommand (load.rbc:179))
A (called from RAD_UpdateIdleScheme (load.rbc:21716))
A (called from AgentDispatch (rbagent.rbc:4397))
A (called from --toplevel-- (rbagent.rbc:4824))
A no answer, OS deployment server may have needed to restart [RDL:21720]
Stopping Web extension
Error raised by checkHTTPResponse in osd_utils.rbc, line 245 [@FL:4179]
Resource temporarily unavailable (RPC: target OS deployment server not ready)