Switch BES Client Action Site Masthead - BES 7

Usage and Config Platform
1

(imported topic written by geeman91)

Migrating users to new BES server trying to run this task Switch BES Client Action Site Masthead - BES 7

Keeps failing. Trying to use the shared network path. I have confirmed the share works by placing it in my browser and I can see the masthead file. \ipaddress of my server\Software\besclient\masthead.afxm

Client log shows

Command succeeded setting “__RelayServer1”="" on “Fri, 28 Aug 2009 19:46:02 +0000” for client (fixlet 35259)

Command succeeded setting “__RelayServer2”="" on “Fri, 28 Aug 2009 19:46:02 +0000” for client (fixlet 35259)

Command succeeded setting “_BESClient_RelaySelect_FailoverRelay”="" on “Fri, 28 Aug 2009 19:46:02 +0000” for client (fixlet 35259)

Command succeeded setting “_BESClient_Register_Affiliation_SeekList”="" on “Fri, 28 Aug 2009 19:46:02 +0000” for client (fixlet 35259)

Command succeeded setting “_BESClient_RelaySelect_TertiaryRelayList”="" on “Fri, 28 Aug 2009 19:46:02 +0000” for client (fixlet 35259)

Command succeeded action parameter query “SwitchMastheadPath” with description “Please Enter a Full Network Path to the New Action Site Masthead:” with default value “\server_name\share_name\masthead.afxm” (fixlet 35259)

Command failed (Copy failed) copy “\ipaddress of my server\Software\besclient\masthead.afxm” “masthead.afxm” (fixlet 35259)

Command failed (Missing source or destination) copy “\ipaddress of my server\Software\besclient\masthead.afxm” “masthead.afxm” (fixlet 35259)

Could someone point me in a direction to look.

thanks

G

2

(imported comment written by BenKus)

Hi geeman,

Almost certainly, the agent can’t access the share because the agent runs as SYSTEM account and the share requires user permissions… You can try making a “null session share” (http://support.bigfix.com/bes/misc/null_session_share.html) or it might be easier to use the option to download the file rather than put it on the share.

Ben