Stuck on Applying Computer Settings

Usage and Config Platform
1

(imported topic written by tammyandlee91)

We use BigFix client version 7.2.1.357. We have noticed some XP SP2 PC’s are getting stuck at the applying computer setting screen.

If we use the windows debug login mode we can see a delay in the wmi calls. You can see a 12 min delay in the log below. Removing the BigFix client removes the delay. Any ideas anybody?

Thanks,

Lee

USERENV(68c.690) 13:17:04:452 LoadUserProfile: Leaving with a value of 1.

USERENV(68c.690) 13:17:04:452 =========================================================

USERENV(68c.690) 13:17:04:452 LoadUserProfile: LoadUserProfileP succeeded

USERENV(68c.690) 13:17:04:452 LoadUserProfile: Returning success. Final Information follows:

USERENV(68c.690) 13:17:04:452 lpProfileInfo->UserName =

USERENV(68c.690) 13:17:04:452 lpProfileInfo->lpProfilePath =

USERENV(68c.690) 13:17:04:452 lpProfileInfo->dwFlags = 0x0

USERENV(68c.690) 13:17:04:467 LoadUserProfile: Returning TRUE. hProfile = <0x97c>

USERENV(68c.690) 13:17:04:514 IsSyncForegroundPolicyRefresh: Synchronous, Reason: NonCachedCredentials

USERENV(68c.ea0) 13:17:04:514 IsSyncForegroundPolicyRefresh: Synchronous, Reason: NonCachedCredentials

USERENV(8ac.ea8) 13:19:26:881 LibMain: Process Name: C:\WINDOWS\system32\wbem\wmiprvse.exe

USERENV(2c8.d58) 13:20:46:934 LibMain: Process Name: \?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE

USERENV(914.c84) 13:22:12:546 LibMain: Process Name: C:\WINDOWS\system32\wbem\wmiprvse.exe

USERENV(68c.57c) 13:29:16:239 ReadGPExtensions: Rsop entry point not found for gptext.dll.

USERENV(68c.57c) 13:29:16:239 ReadGPExtensions: Rsop entry point not found for dskquota.dll.

USERENV(68c.57c) 13:29:16:239 ReadGPExtensions: Rsop entry point not found for gptext.dll.

USERENV(68c.57c) 13:29:16:239 ReadGPExtensions: Rsop entry point not found for iedkcs32.dll.

USERENV(68c.57c) 13:29:16:239 ReadGPExtensions: Rsop entry point not found for scecli.dll.

USERENV(68c.57c) 13:29:16:239 ReadGPExtensions: Rsop entry point not found for C:\WINDOWS\System32\cscui.dll.

USERENV(68c.57c) 13:29:16:254 ReadGPExtensions: Rsop entry point not found for gptext.dll.

USERENV(68c.57c) 13:29:16:254 ReadExtStatus: Reading Previous Status for extension {35378EAC-683F-11D2-A89A-00C04FBBCFA2}

2

(imported comment written by BenKus)

Hey Lee,

BigFix definitely queries WMI (and RSOP if you are using SCM) and so if WMI is having some sort of issue, it might be trggered by the BigFix agent, but I have never heard of this myself.

We can probably write a simple script that would repeatedly run basic WMI queries and see if it triggers the same behavior, which would indicate that something about your WMI is having issues, but it might be best to coordinate with our support department and see if they can assist.

Ben

3

(imported comment written by tammyandlee91)

It looks to be some interaction with the Trend Personal Firewall version 7. Removing the firewall service stops the problem occuring.