Hello all,
on Tuesday, I did an installation of Bigfix server on one of our Windows 2012 servers. All went fine.
After half a day, we could not add sites anymore. Therefore we did a full uninstall of the server/console/… and even reinstalled the server from scratch.
From that moment on, I have retried installation of Bigfix 10 times now but unfortunately it is not working anymore
If I look in the BESRelay log file, we see this content :
Thu, 11 Feb 2016 12:42:32 +0100 - Main Thread (2836) - BES Root Server version 9.2.6.94, built for Windows x86_64, starting
Thu, 11 Feb 2016 12:42:32 +0100 - Main Thread (2836) - OpenSSL Initialized (Non-FIPS Mode)
Thu, 11 Feb 2016 12:42:32 +0100 - Main Thread (2836) - Using OpenSSL crypto library libBEScrypto64 - OpenSSL 1.0.1p-fips 9 Jul 2015
Thu, 11 Feb 2016 12:42:32 +0100 - Main Thread (2836) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:42:32 +0100 - Main Thread (2836) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:42:34 +0100 - Main Thread (2836) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:42:34 +0100 - Main Thread (2836) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:42:39 +0100 - Main Thread (2836) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:42:39 +0100 - Main Thread (2836) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:42:44 +0100 - Main Thread (2836) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:42:44 +0100 - Main Thread (2836) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:42:49 +0100 - Main Thread (2836) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:42:49 +0100 - Main Thread (2836) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:42:54 +0100 - Main Thread (2836) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:42:54 +0100 - Main Thread (2836) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:42:59 +0100 - Main Thread (2836) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:42:59 +0100 - Main Thread (2836) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:02 +0100 - 2252 - BES Root Server received stop request
Thu, 11 Feb 2016 12:43:03 +0100 - Main Thread (1672) - BES Root Server version 9.2.6.94, built for Windows x86_64, starting
Thu, 11 Feb 2016 12:43:03 +0100 - Main Thread (1672) - OpenSSL Initialized (Non-FIPS Mode)
Thu, 11 Feb 2016 12:43:03 +0100 - Main Thread (1672) - Using OpenSSL crypto library libBEScrypto64 - OpenSSL 1.0.1p-fips 9 Jul 2015
Thu, 11 Feb 2016 12:43:03 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:03 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:05 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:05 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:10 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:10 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:15 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:15 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:20 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:20 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:25 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:25 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:30 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:30 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:35 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:35 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:40 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:40 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:46 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:46 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:51 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:51 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:43:56 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:43:56 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:44:01 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:44:01 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:44:06 +0100 - Main Thread (1672) - Startup failed: error testing database connection: Database Error: [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user ‘’. (28000:18456)
Thu, 11 Feb 2016 12:44:06 +0100 - Main Thread (1672) - Will retry in 5 seconds
Thu, 11 Feb 2016 12:44:11 +0100 - Main Thread (1672) - Successfully connected to database
Thu, 11 Feb 2016 12:44:12 +0100 - Main Thread (1672) - Signature Algorithms: sha256, sha1
Thu, 11 Feb 2016 12:44:12 +0100 - Main Thread (1672) - Download Algorithms: sha256, sha1
Thu, 11 Feb 2016 12:44:13 +0100 - Main Thread (1672) - Successfully read server signing key
Thu, 11 Feb 2016 12:44:13 +0100 - Main Thread (1672) - Successfully read client CA key
Thu, 11 Feb 2016 12:44:19 +0100 - 3120 - Does not seem like the computer is joined to a domain. Windows Session Credentials Logon is unavailable.
The strange thing is the fact that the error lines state that the user is ‘’ (empty), eventhough we put the username during the installation.
With MS SQL server management we can enter the database without any issue from the same server.
Who can help us out with this issue ?
Greetings and thanks in advance,
Davy