We have a script that is currently not functioning. We have 32-bit and 64-bit version of Windows 7 that we are needing to completely remove Sophos on. We are testing on a 64-bit machine, the code is below. Hoping someone can tell us what we are missing?
//64-bit
//System Protection
//AutoUpdate
//RemoteManagement
//Anti Virus
//Network Threat
else
//Delete Sophos Directory
jmaple
October 10, 2017, 5:23pm
2
Do you have a client log of the outcome of this action that you can share?
Is this what you’re wanting?
At 10:40:20 -0500 - actionsite
jmaple
October 10, 2017, 6:34pm
4
By the looks of it, your script is completing successfully. Is the console reporting a failure?
No, the console is showing completed, however all instances of Sophos are still installed.
jmaple
October 10, 2017, 6:57pm
6
If you were to invoke the string on the command line of a machine manually, does the uninstall complete successfully?
I also believe that if the uninstall completes, the folders should remove with the uninstaller so a removal of the folders shouldn’t be necessary.
Yes, running the uninstall string from the command prompt uninstalls the program correctly.
AlanM
October 11, 2017, 1:49am
8
This command will check the 32 bit directory so I doubt thats what you want. Use x64 folder https://developer.bigfix.com/relevance/reference/string.html#x64-folder-string-folder to get to the 64 bit program files.
I’d actually change these to the following to be cleaner
For 64 bit the pattern is
if {exists folder "Endpoint Defense" of folder "Sophos" of program files x64 folder}
For 32 bit the pattern is
if {exists folder "Endpoint Defense" of folder "Sophos" of program files x32 folder}
The whole thing is a lot simpler if you just had relevance on the action to look for the directories you want like:
exists folder "Sophos" of program files x32 folder OR exists folder "Sophos" of program files x64 folder
edit: I missed that there was an uninstall command
Then the actionscript of the following to delete them: (they will handle the folders missing)
<uninstall command so you may need to look for them again>
folder delete {pathname of folder "Sophos" of program files x32 folder}
folder delete {pathname of folder "Sophos" of program files x64 folder}
https://developer.bigfix.com/relevance/reference/folder.html#program-files-x64-folder-folder https://developer.bigfix.com/relevance/reference/folder.html#program-files-x32-folder-folder https://developer.bigfix.com/action-script/reference/file/folder-delete.html
1 Like
jmaple
October 18, 2017, 4:34pm
9
I would also ask if these installations have tamper protection turned on that is preventing uninstalls from happening? You say that running the command on the command line has no problem but you continue to have issues running with BigFix which doesn’t make much sense. If your command works manually, in pretty much every case I’ve seen, it should work automatically.
Is Sophos getting removed and your now orphaned folders just not getting deleted?
https://community.sophos.com/kb/en-us/124377
jmaple
October 19, 2017, 2:56pm
10
So I did take some time and create something that may be a little more flexible when it comes to removing Sophos and components. It’s not based on static removals values so it should work with, presumably, any version of Sophos. I also included logging on the removal of the components in the event that needs to be investigated.
This action builds a single batch file and removes everything progressively.
//Create C:\Temp if it doesn’t exist.
//Add Endpoint Defense if it’s installed
//Add the rest of the Sophos components if they existV %22C:\temp" & (value “DisplayName” of it) & " Uninstall.log%22") of (keys whose (value “DisplayName” of it as string contains “Sophos” AND name of it does not contain “Sophos”) of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of x64 registry)} V %22C:\temp" & (value “DisplayName” of it) & " Uninstall.log%22"”) of (keys whose (value “DisplayName” of it as string contains “Sophos” AND name of it does not contain “Sophos”) of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of x32 registry)}
//Clean up
action requires restart